Mohammed A.

(no additional description provided)

Screen wast not original. That was notdescribed! Seller never respond! Also battery issues and network problems was found later

The seller had no attempt in communicating with me nor with the Swappa Staff until i had to escalate a refund dispute with paypal. Moments later that's when the seller decided to communicate. Otherwise, the phone did arrive in good working condition.

Huge lack of communication on the seller's part and shipped much later than expected. Did not receive device on promised day.

When I received the phone the screen was acting up, the sensor on the screen does not work and Siri does not respond. I spent $120 fixing it because I am always on the go and can't return the phone.

phone arrived in a bubble bag envelop. After I tested the phone, found that it has battery drain issue. Seller will not reply any of my message. I will revise my review if seller actually response my message.

The only positive thing about this sale was that I received a refund the day the seller received the phone. The phone was not usable on Verizon. Overall between having to drive to a verizon store and pay for return shipping/insurance I probably ended up losing over $30 and have no phone to show for it. I probably will not use swappa again.

Seller needs to improve cheap shipping practices. Stop using first class uninsured mail.

Took to long to reply and send item

Wish I could give zero stars, but swappa said I had to give two stars but he deserves zero. Worse experience ever on swappa. DO NOT BUY FROM THIS SELLER! Shipped the phone in a padded envelope with very little protection (read his other feedback comments), communicated very slowly when problems arose, and then wouldn't refund purchase price until swappa shut down his account and only then did he refund me for the phone that showed up at my house with the screen completely shattered. Stay away from this seller!

I received the phone very quickly but it was packaged very poorly. The phone with no box was sent inside a small padded envelope! This is unacceptable but the phone works and I needed it for a birthday present. I don't understand why it was shipped this way when it is no more expensive to put it in a small flat rate USPS box. I expect the seller to be able to spend an extra 5 minutes folding a box to protect a $400 phone.

The phone was also not as described. The item was listed as "no cracks or scratches very light signs of usage" but the screen has a divot in it. It's small but noticeable. The screen also makes a "clicking" sound when pressed leading me to believe that the screen may be been replaced at some point or is not attached property.

Seller shipped in a few days but product was not as described .The communication about the product went okay but when I returned the product it took longer than expected to get my refund.