mr809

Received my phone and it was not as pictured or described. Contacted seller and they refunded a portion of the payment. Took it to Sprint to activate it. It worked okay for 3 weeks and then crashed completely. I had to file a claim and pay for a replacement phone from Sprint which has worked flawlessly. I did not contact the seller to give them an opportunity to fix the problem, so I don't know how they would have handle it. I probably will not buy from them again. I gave them 2 stars because of fast shipping and the partial refund. However, be careful because the phone I received was not the phone in the picture.

Phone was not from Sprint, didn't issue a refund until I got Paypal involved.

Seller never replied to a problem, leading the buyer to file a PayPal dispute to force a resolution.

Bluetooth on phone does not work. This is a defective device.

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Device not as advertised - listing said "mint" and "flawless" but headphone jack and rapid cable charge were not functional. When these issues were brought to the seller through Swappa, communication was poor and often went unanswered for days at a time. I was able to get a refund, but it required intervention by Paypal before seller started responding timely. I would not have left a negative review if the post-sale issues had been handled better by the seller, but if not for Paypal, I doubt I would have received a refund.

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Poor communication from the Power Seller crew. I got a one word response back when I asked when it would be shipped. It was not shipped within 2-3 days like they said. When I received the phone it looked nice, however the camera focus does not work properly and makes a weird sound when using the camera. I am opting to fix it myself rather than deal with them again. Seems like overall good reviews from them, maybe I just got unlucky. But just know they obviously don't check the phone completely, so you may get some malfunctions with it like mine.

Rear camera won't focus unless you tap/shake phone. Was advertised as "Mint". Offered a $15 partial refund. What a joke. I don't use camera much at all, but for most users a defective camera would be totally unacceptable. Why doesn't seller get that?

After taking the phone to the sprint store, Sprint online and over the phone. It was determined that the phone was unable to be put back on Sprint service.

I recieved the phone in the condition described. But although the post said the phone was through sprint, the phone was not with sprint.

Payment was accepted on a Monday and item did not ship till Friday. PayPal stated that the payment was received by the sales company on Monday and verified on Tuesday and Wednesday. Item still did not ship till Friday.

The charger is broken. It was in an unsealed plastic bag. The connection end that plugs into the phone has black residue ( battery acid) or (heat damage)?

Phone was not the same phone pictured and was not in perfect description as was described. Pictures provided showed a phone with no damage whatsoever, but the phone received had a charging port cover that had the paint worn off.

Seller was notified and responded within a reasonable amount of time but was unapologetic about the misrepresentation stating "it's only the charging port cover". They did offer a replacement cover or a 5 dollar refund.

Phone was otherwise in good working condition. Be sure to do a thorough check when receiving phones from this buyer.

Should advertise it is w/o SIM when selling a Sprint phone (whose compatibility is unlike other carriers). They should not advertise "Ready for Activation."

The buying process went very smooth up until the point of the device being shipped to me. Although I "affirmed" (confirmed) the shipping address, the item was shipped to the wrong address - to a different city. Basically, I had to convince US Postal workers the package belonged to me and had the wrong Ship To address. In the end, I got my package; although it took longer than what was estimated or expected. If it weren't for the shipping fiasco, this would have been a perfect sale. This was my first time using this service. First impressions mean a lot. I doubt I will buy from this site again.