Safety and Trust

Swappa makes buying a new or gently used phone safe and easy. Unlike eBay and Craigslist, listings are reviewed by real people before they go live.

Each and every device listed on Swappa must meet strict listing criteria. This means every device is fully functional, is free from cracks and significant damage, and is ready for activation on the network of your choosing. We keep you safe and eliminate the headaches, so you can concentrate on getting the best deals on gently used tech.

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No matter what you’re looking to sell, Swappa makes it safe and simple to get the most money for your used tech. Swappa’s support team works around the clock to prevent buyer fraud and keep scammers out. By closely monitoring marketplace activity using advanced fraud detection algorithms, we prevent headaches before they occur, leaving you free to get the most money for your gently used tech.

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Swappa fights fraud in several ways. Starting with listing reviews, items bought and sold on Swappa are checked by real people before they’re available for sale. Next, our support team constantly monitors marketplace activity using advanced machine learning algorithms to prevent fraudulent activity before it occurs. And if anything ever manages to slip through the cracks, Swappa Support is available around the clock to help you reach a swift resolution.

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PayPal payments enable Swappa to offer several additional protections not available through other payment methods. For instance, if a purchase never shows up and the seller can’t provide proof of shipment or delivery, you’ll get a full refund. If you are unhappy with a purchase or sale, contact Swappa Support, and we’ll help you figure out whether you need to file a PayPal dispute.

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If you have already contacted Swappa Support and are unable to come to a resolution with a seller, you may need to open a PayPal dispute. Filing a PayPal dispute is simple. Log into your PayPal account and head over to the PayPal Resolution Center. Click “Dispute a Transaction” and select the appropriate item to open a dispute. Please note that all disputes for receiving an item significantly not as described must be opened within 30 days of receiving the item. Learn more about PayPal Dispute Resolution.

Dispute Timeframes:

Item Not Received: Dispute must be opened within 180 …

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Got a question or problem? Swappa is always here to help! Swappa support is available 24/7/365, and we respond within minutes.

You can contact support by creating a ticket on our Help Desk. Alternatively, if you have a question or concern regarding a specific listing or sale, you can leave a comment on the listing or sale page and click the “I need help (alerts Swappa Staff)” checkbox.

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