Safety and Trust

The safest marketplace for used tech

No Junk, No jerks

Tech has to work. No broken screens or blocked phones. Jerks aren’t allowed.

We Verify Listings

We’ve got listing standards. Real people approve listings before they go live.

We Fight Fraud

Real people use powerful AI tools and review individual transactions to combat fraud.

24/7/365 Live Support

Swappa responds in 20 minutes or less.
Really!

The safest marketplace for used tech

No matter what you need, contact Swappa support 24/7/365.
We’ll respond back in minutes.

1

Visit the Swappa Help Center

or click the question mark at the top of our site

2

Create a Help Request:

Select a recent transaction or just let us know how we can help

3

Work with Swappa:

Swappa’s support team will reach out to you in a matter of minutes

People Say It’s Safer Here. Because It Is

Swappa is safer than the competition

Swappa eBay Craigslist Facebook Marketplace OfferUp
Advanced Fraud Protection
No Junk Devices
Sell a Broken or Blocked Phone
Verified Listings
24/7/365 Support

Swappa vs Facebook Marketplace

Facebook Marketplace is great for buying an old pair of sneakers, but without marketplace moderation and listing verification, that used iPhone that took hours to find could be a paperweight. Swappa’s support team reviews individual listings before they go live to make sure you always get what you paid for.

Common Facebook Marketplace Scams.

Swappa vs eBay

Trying to quickly find legit working tech on eBay? Good luck. Swappa moderators put the smackdown on scammers before they ever step foot in our marketplace, and our detailed product pages make it easy to find exactly what you’re looking for.

Swappa vs eBay

Swappa vs Craigslist

With plenty of scams and shady meetup locations, Craigslist is tech’s wild west. If you want to buy or sell locally, use Swappa Local with designated safe spots, so you can trust the tech you buy.

Swappa vs Craigslist

Swappa vs OfferUp

Use OfferUp once, and you’ll realize it’s filled with dead listings, junk devices, and scammers. Don’t wait days for a response, buy immediately and with confidence on Swappa — the only marketplace that keeps the junk and jerks out.

Swappa vs OfferUp

Frequently Asked Questions (FAQs)

Swappa is the safest place to buy and sell gently used tech online. Our strict listing requirements weed out junk devices, and our support and moderation team works around the clock to keep you safe. This means that whether you’re buying or selling, you’ll find the best deals on Swappa, without any of the headaches.

Swappa makes buying a new or gently used phone safe and easy. Unlike eBay and Craigslist, listings are reviewed by real people before they go live. Each and every device listed on Swappa must meet strict listing criteria. This means every device is fully functional, is free from cracks and significant damage, and is ready for activation on the network of your choosing. We keep you safe and eliminate the headaches, so you can concentrate on getting the best deals on gently used tech.

No matter what you’re looking to sell, Swappa makes it safe and simple to get the most money for your used tech. Swappa’s support team works around the clock to prevent buyer fraud and keep scammers out. By closely monitoring marketplace activity using advanced fraud detection algorithms, we prevent headaches before they occur, leaving you free to get the most money for your gently used tech.

Swappa fights fraud in several ways. Starting with listing reviews, items bought and sold on Swappa are checked by real people before they’re available for sale. Next, our support team constantly monitors marketplace activity using advanced machine learning algorithms to prevent fraudulent activity before it occurs. And if anything ever manages to slip through the cracks, Swappa Support is available around the clock to help you reach a swift resolution.

PayPal payments enable Swappa to offer several additional protections not available through other payment methods. For instance, if a purchase never shows up and the seller can’t provide proof of shipment or delivery, you’ll get a full refund. If you are unhappy with a purchase or sale,contact Swappa Support, and we’ll help you figure out whether you need to file a PayPal dispute.

If you have already contacted Swappa Support and are unable to come to a resolution with a seller, you may need to open a PayPal dispute. Filing a PayPal dispute is simple. Log into your PayPal account and head over to the PayPal Resolution Center. Click “Dispute a Transaction” and select the appropriate item to open a dispute. Please note that all disputes must be opened within 180 days of your payment date. Learn more about PayPal Dispute Resolution.

Swappa’s support team is available 24/7/365 and is always available to help. Head over to the Swappa Help Center to create a support ticket. Our dedicated support team will review your ticket and get back to you in no time. Average support response times are measured in minutes, not hours or days, and we work hard to ensure that everyone is treated fairly.

A Safe Marketplace from the Start

Swappa launched in 2010 after a Craigslist deal gone bad.

Swappa was founded in 2010 after a Craigslist deal gone bad. Realizing there had to be a better way, Ben Edwards created Swappa, a safer way to buy and sell gently used tech. Learn more about the Swappa Story on our about page.

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