Samsung Repair Guide

Samsung Repair Guide

Let's face it, today's Samsung Galaxy phones are becoming thinner, shinier, and more fragile with every passing generation. A slippery metal frame sandwiched in between two panels of glass, a cracked Galaxy phone -- whether it's the screen or back glass -- is an all too common occurrence. Whatever your issue, the Swappa Repair Network could help you get your Samsung Galaxy up and running like new again.

Swappa's Guide for Samsung Repair

What is the Swappa Repair Network?

Finding a reputable repair shop in your area can be tough and that's why we created the Swappa Repair Network. When your Samsung phone is broken, you don’t have to ship it out or wait for weeks while your phone is being repaired. The Swappa Repair Network helps you find cheap and affordable Samsung phone repair near you. Whether it's cracked screen, water damage, poor battery life, or any other issue, you can find a cheap fix by using the Swappa Repair Network.

With a nationwide directory of over 2,400 local phone repair shops covering 270 metropolitan areas — each offering a minimum 30-day warranty on repairs— the Swappa Repair Network will help get your phone up and running like new again. It doesn't matter if you're looking to keep it, or sell your newly repaired Samsung phone in our marketplace, the Swappa Repair Network can get you and your phone back on your feet with little downtime.

Can I fix my Samsung phone? What are the most common problems?

Samsung Galaxy phones are pretty reliable, but like anything else, can suffer from accidental damage. Some of the most common types of Samsung phone repair involve cracked screens (something that is not covered by your warranty), battery degradation, and water damage. Although a good majority of the most popular Samsung Galaxy phones are water resistant, they're not waterproof, and thus are still susceptible to water damage especially if the screen or body has been cracked. Whether you're looking for Samsung phone repair, or a complete replacement, Swappa has you covered.

How much does Samsung phone repair cost?

The cost to fix your Samsung phone largely depends on the specific model you're looking to repair. Because this also varies by the type of repair being done, it's tough to give a general price on how much Samsung phone repair will cost you, but generally speaking the older the phone, the less expensive it will be to fix.

For instance, Samsung Galaxy S8 screen repair costs around $250, while broken back glass repair can run around $75. Other components like a faulty battery can cost around $70 depending on your specific model. For something like water damage, which will likely require the replacement of several components, it might be worth shopping for a replacement Samsung phone on Swappa.

Find out how much repair will cost using the Swappa Repair Calculator.

Should I replace or repair my Samsung phone?

Depending on the extent of damage, Samsung phone repair can get pretty expensive. When trying to figure out whether you should repair or replace your Samsung phone, you'll first need to find out what components are in need of replacing, and how much it would cost to replace the phone entirely. While new Samsung phones are still fairly expensive at most retailers and carrier stores, you can find huge discounts by shopping for gently used models on Swappa.

For instance, it's easy to find newish models like the Samsung Galaxy S9 under $150 on Swappa. With prices dropping all the time, there's never a bad time to shop for Samsung phone replacement on Swappa. Head over to the Swappa Repair Calculator for a free repair cost estimate and to find out what your phone is worth once repaired,so you can figure out whether it’s better to repair or replace your broken Samsung phone.

How do I pick the best repair shop for my Samsung phone?

Shopping for the best repair shop to fix your Samsung phone isn't difficult when using the Swappa Repair Network. While this makes it easy to find local repair shops near you, it's still important to know what questions to ask before receiving service. Some things to remember when deciding which repair shop is best for you:

  • Location: The Swappa Repair Network allows you to find phone repair shops in nearly all states and metro areas, so if you're looking for Samsung phone repair, you’re covered no matter where you live.

  • Not all cell phone repair shops are created equal: Always call or email your local repair shop to make sure they can actually perform the repairs needed. If it's something obvious like screen or battery replacement, most shops will be able to give you an initial quote (although further diagnostics may be required). Some repair shops like uBreakiFix are official Samsung Authorized Service Providers, so it might be worth asking ahead of time.

  • Get a time frame for repairs: Being without your phone can feel like eternity. Not only should you ask about estimated repair costs, but you'll want to know how long it will take to complete repairs. Some shops may require you leaving your phone overnight, while others offer same-day service in as little as a few hours. Swappa Repair Network partners offer a minimum 30-day guarantee on repairs, but always double check with the shop to find out if there's any fine print involved or if they have a longer guarantee.

Samsung phone repair questions to ask

Asking the right questions before taking your Samsung phone in for repair will help you get a better idea of what to expect in terms of costs, repair time, and more. Here are a few questions you should ask when trying to decide which repair shop should get your business:

  • Have your phone's make/model ready and do your best to describe the issues you're having with your phone. If you know what's wrong with your phone, make sure the shop can perform the necessary repairs before making the trip to the store.

  • Find out how much it typically costs to fix the specific issue you're having with your Samsung phone. Find out if the repair shop uses OEM parts, or aftermarket components.

  • Find out how long the repair will take and if they have the necessary parts on hand, or if they'll need to order them.

  • Find out if you need to make an appointment ahead of time, or if you can drop off the phone the same day. Some shops may even perform house calls depending on the type of repair required.

All repair shops in the Swappa Repair Network offer at least a 30-day guarantee on their services, but you should find out how long your local shop’s guarantee works, and whether it covers both parts and labor.

Getting your Samsung phone ready for repair

When getting your Samsung phone fixed, here are some tips you should you consider when getting it ready for repair:

Backup your phone's data Most types of phone repair don't involve a full hardware swap, but you never know what a technician will find when doing a diagnostics. No matter what type of repair is needed, it's always good practice to backup your phone whenever it's leaving your possession for an extended amount of time. This will ensure your photos, videos, downloads, and media are all safe, and your phone can be restored in the event the phone needs to be factory reset. Here are the steps for safely backing up your Samsung phone:

  • Open the Settings app

  • Tap on the following: Accounts and backup > Backup and restore

  • In the Google account section, tap Back up my data

  • Tap the Back up my data switch so that it's on

  • Make sure the correct Google account is displayed under Backup account

Keep in mind that whenever a Google account is added to your Samsung phone, your most recent backup will be restored. So whenever your phone is returned to you, simply sign in to the same Google account (either during the initial setup process or inside the Settings app) and your apps and most of your settings will be restored.

Giving a repair shop your phone's password Now that you've already backed up your Samsung phone, you might also want to consider factory resetting the phone before getting it serviced. This can be especially important if you have any sensitive information on your phone, as the repair shop will likely need your password to verify repair by performing a few basic functions. With all the sensitive information on today's phones (photos, emails, browsing history, bank apps), you can never be too safe.

What can I expect from a Samsung phone repair?

Once you've determined which hardware components need to be fixed and you've found the right repair shop, it's time to drop your Samsung phone off for service. You should receive a written estimate showing an itemized cost for all repairs being performed. The repair shop should also give you an estimated amount of time it will take to complete the repairs. In the event that you don't have a number you can be reached at, make sure you follow up after the estimated completion time before heading back down to the store.

Once your phone is ready for pickup, you'll want to thoroughly inspect it to ensure everything is working properly and perform a few basic functions like making a phone call, watching a video, testing the camera, and making the phone charges when plugged in. Swappa Repair Network shops all provide a minimum 30-day guarantee on repairs, so you can rest easy knowing that in the unlikely event you run into any issues with your Samsung phone, you'll be taken care of.

Ditch the repair bill for just $5.99 per month

Due to high component costs, Samsung repairs often cost a fortune. Next time, avoid the repair fees with a Used Phone Protection Plan.

For just $5.99 per month, you get full coverage for almost anything that could go wrong with your phone, including broken screens, water damage, power surges, and more. Coverage is fully refundable for 30 days, and you stay protected even if you upgrade your phone.

Download the WarrantyLife diagnostic app and get coverage today!

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