I have had cricket for 6 years and love it. Some times I have gone in twice in a day,.
They always smile and fix what ever I have screwed up.

I cannot explain how frustrated I am at this company. My dad has been with cricket since 4 years and he originally bought a phone from them. Last year I bought a unlocked phone from eBay for my dad and all was good. Last year he put his cricket sim in the unlocked phone I bought. This year I wanted to switch him to Visible, smooth transition and visible was very professional sending the sim and instructions. The day I received it and put it in my dads phone was the most stressful day I had in a long time. The phone was basically acting like it’s locked even tho I bought it unlocked. I first contacted visible and we came to the conclusion that it’s not them and they can’t do anything. Then I called cricket and they put me on hold multiple times for almost hours and eventually I got hang up on with no reply once or twice. Called the manager and said that the phone is unlocked and I can’t use it with anything but cricket. The phone required a code yet they don’t know it. I gave up

They only really support the phones they sell. I BYOP and installed their SIM. After 1.5 to 2 years I had a reception problem that of course disappeared once in the store. Except for putting