What are the return policies and procedures for listings purchased on Swappa?

On Swappa, sellers are allowed to define their own return policies. Thus, if a seller does not specifically advertise that they accept returns in their listing description, they are not required to accept a return for a refund in buyer's remorse situations.

However, all seller return policies are based on the assumption that the product is received as advertised and in accordance with Swappa policies. No seller may deny a return when a device is received not as advertised, and you can find more information how to report a problem with a purchase here.

Sellers are permitted to charge a reasonable restocking fee in clear buyer's remorse situations. However, this restocking fee must be clearly mentioned in a seller's listing description in order to be charged. Swappa does not allow restocking fees when not clearly advertised on a listing page before purchase.

If a return for a refund is needed in a situation like this, and both parties have agreed to this as a resolution, here is Swappa's standard return instructions:

  • The seller should provide a return address, and the device should be shipped back with tracking and proper insurance
  • The refund should be issued promptly when the product is received (Swappa's sale fee is also refunded when the seller issues a proper refund)
  • If applicable, the buyer should provide the IMEI or Apple serial number of the product they are returning on the private sale page before returning it
  • The device should be factory reset and all accounts should be removed from the device before being returned
  • When shipping the product back, the return tracking number should be provided on the sale page via the "Add Shipment" button
  • Once the product has been shipped back, please provide the return tracking number on the sale page, so Swappa can mark the sale as canceled

Here are Swappa's policies on covering the cost of return shipping:

  • When an item is to be returned either the buyer or seller will pay return shipping costs.
  • If an item is received in an unusable state (e.g. is blocked and/or cannot be activated) and must be returned, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing.
  • If an item is returned due to a disagreement in the condition of a device (e.g. good vs. fair), the buyer is typically responsible for covering return shipping costs.
  • Returned items should be shipped with proper tracking and insurance for the buyer's protection.


Swappa has fantastic support and we're quick to answer questions!

Help & Support

Swappa has fantastic support and we're quick to answer questions!

Contact Us

We have a team of Swappa experts that are here to help!

Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.

Get Help, Fast


[email protected]

Need help with a listing or a sale?

Submit Help Request

Helpful Links

Swappa's typical response time for help requests is around 20 minutes... That's really fast

Cart, Full of Deals

Your cart is empty :(

Login for Deals