If you were directed to this page by clicking the additional verification link in an email from one of our moderators, this generally means that you're not logged into the same Swappa account you used to create your listing. Please log back into the account you used to create your listing and click the link in our email once more to access the private additional verification upload form.

During our listing review process, our moderation team sometimes request “additional verification” in the form of an extra photo(s). This is an occasional step used to further verify certain details of a listing including the product's IMEI/serial number, condition category, etc.

Depending on the type of product being listed, our instructions for what needs to be shown in this photo may vary. Here are some common examples:

  • New Products: Photo of the sticker on the box showing the IMEI/serial number information
  • Apple Devices: Photo showing the device’s “About” screen that displays the IMEI for cellular devices and serial number for Wi-Fi devices
  • Smartphones or Other Cellular Devices: Photo showing the IMEI on the device’s screen
  • Other Products: Photo showing the serial number on the device’s screen
  • Products without Screens: Photo showing the serial number wherever it’s printed on the device

If you need assistance with locating your IMEI or serial number, please click here to review to our FAQ page on how find this for many common product types.

Here are a few important points:

  • All additional verification photos should include your listing code on a piece of paper nearby.
  • Additional verification photos should be photographs, not screenshots.
  • Additional verification photos should not be digitally modified.
  • Additional verification photos should be uploaded to the private form provided by our staff, not the public listing page.

Related Questions