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What are Swappa's return policies and procedures?

If you did not receive what was advertised, you are entitled to a refund.

Swappa Sellers are allowed to define their own return policies for voluntary returns (where the item was received as described). If a seller defines their own return policies, those policies will be outlined in the “Returns & Refunds” section on each of the sellers listings.

All seller defined return policies are based on the assumption that the product meets Swappa’s device criteria requirements and is in accordance with Swappa policies that include but are not limited to:

  • Sellers are required to accept a return for items that do not meet our listing criteria.
  • Sellers are required to accept a return for items received not as advertised.
  • Sellers are not required to accept a return in buyer's remorse situations.

How to start a return for a refund?

The first step to getting a refund is to notify the seller (and Swappa staff) of the issue by commenting on the private sale page. Read More

Who pays return shipping costs?

Return shipping costs are straightforward: sellers pay if the device is not as advertised, and buyers pay if they change their minds. Read More

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