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Does Swappa allow returns due to buyer's remorse?

Sellers are not required to accept returns due to buyer's remorse.

Swappa defines buyer's remorse as any time a buyer cancels a sale or returns a device, through no fault of the seller.

A few examples of buyer's remorse:

  • You changed your mind and no longer need or want the device
  • You found a better deal elsewhere
  • The device was listed appropriately but is incompatible with the buyer’s wireless carrier

Swappa Sellers are allowed to define their own return policies for voluntary returns (where the item was received as described). If a seller defines their own return policies, those policies will be outlined in the “Returns & Refunds” section on each of the sellers listings.

Learn more about Swappa's return policies.


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