On Swappa, sellers are allowed to define their own return policies. Thus, if a seller does not specifically advertise that they accept returns in their listing description, they are not required to accept a return for a refund in buyer's remorse situations.

However, all seller return policies are based on the assumption that the product is received as advertised and in accordance with Swappa policies. No seller may deny a return when a device is received not as advertised, and you can find more information how to report a problem with a purchase here.

Sellers are permitted to charge a reasonable restocking fee in clear buyer's remorse situations. However, this restocking fee must be clearly mentioned in a seller's listing description in order to be charged. We do not allow restocking fees when not clearly advertised on a listing page before purchase.


If a return for a refund is needed in a situation like this, and both parties have agreed to this as a resolution, here are our standard return instructions:

  • The seller should provide a return address, and the device should be shipped back with tracking and proper insurance
  • The refund should be issued promptly when the product is received
  • If applicable, the buyer should provide the ESN, IMEI, MEID, or Apple serial number of the product they are returning on the private sale page before returning it
  • When shipping the product back, the return tracking number should be provided on the sale page via the "Add Shipment" button
  • Once the product has been shipped back, please provide the return tracking number in a comment on the sale page, so we can refund our sale fee payment (when applicable)

Here are our policies on covering the cost of return shipping:

  • When an item is to be returned either the buyer or seller will pay return shipping costs.
  • If an item is received in an unusable state (e.g. is blacklisted and/or cannot be activated) and must be returned, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing.
  • If an item is returned due to a disagreement in the condition of a device (e.g. good vs. fair), the buyer is typically responsible for covering return shipping costs.
  • Returned items should be shipped with proper tracking and insurance for the buyer's protection.

PayPal also offers a service that may reimburse the cost of return shipping in some situations.