Please refer to our updated FAQ page here for the latest info regarding this topic.

The steps to prepare your laptop for resale do vary from system to system. To assist with this, we've compiled a few links that should help point you in the right direction. Before following these instructions, please ensure that you take proper precautions (e.g. backup important files, copy photos to another drive, etc), as Swappa is not responsible for any lost data: * Reset Instructions for MacBooks * Reset Instructions for Chromebooks * Reset Instructions for Windows Laptops