Wireless Source

Wireless Source

On Swappa since Jan. 20, 2020 (5 years, 5 months)

Location: Los Angeles, CA United States US

Enterprise


2181 Reviews • 4.5 Stars
Sold: 10212 Bought: 0 Active: 1040

- 5 / 5 stars

Good

- 5 / 5 stars

Fast

- 5 / 5 stars

The sale went well. On time and tracking was helpful

- 5 / 5 stars

Great phone. As described. A+

- 3 / 5 stars

The phone arrived promptly and thus far is in good working order. My only complaint is the phone was supposed to be in mint condition, there is damage on the bottom right side of the phone.

- 5 / 5 stars

Received as described on time. Good seller.

- 5 / 5 stars

Looking good so far. Thanks!

- 1 / 5 stars

Phone screen has defect where it is constantly flashing.

- 1 / 5 stars

My recent experience with Wireless Source left me with mixed feelings. On one hand, they provided accurate information about the item I purchased, which was very helpful. However, their customer service left much to be desired.

The response time was extremely slow, only responding once per day. This resulted in it taking almost a week to obtain information regarding my inquiries. When I finally did receive a response, it was clear that the customer service team was not very interested or helpful in providing a satisfied customer experience. This lack of prompt and effective communication was quite frustrating and detracted from the overall experience.

While I appreciate the accuracy of the item information, the poor customer service and slow response times are significant drawbacks. I hope Wireless Source can improve in these areas to provide a more balanced and satisfactory customer experience in the future.

- 5 / 5 stars

Seems great so far!

About


Wireless Source is an electronics recycling company focused on high quality refurbished devices at low prices. We offer 2 day shipping on all orders!

Shipping Policies


We ship order same day as long as order is placed before 9AM PST, otherwise it will ship next day. If order is placed Friday after 9AM PST, order will not ship until Monday.

Return & Refund Policies


Any damage to the device must be reported within 3 days of receiving the item. Warranty covers functional defects only, and does not cover accidental damage, cracks, or normal wear and tear such as burn-in and scratches. *PLEASE NOTE: We cannot accept returned devices that have been repaired, altered, or damaged in any way once the item has been delivered. Unauthorized returns will be subject to a 20% restocking fee or will be returned to the buyer at our sole discretion. If you would like to return your device, please send us a message so we may provide return details and answer any of your questions or concerns.

Prior to returning your device, all Apple, Google, and Samsung accounts must be removed from the device. If a device is received with an account, we are unable to process a refund. Devices must be returned in the original condition as purchased. We track all IMEI and Serial Numbers per each order, and any devices returned with mismatched serial may cause a denial in your return.

We recommend packing the device very securely with bubble wrap and a sturdy box, as a returned damage device will result in denial of your return.


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