I had a very negative experience with this seller. I got a faulty phone that would not recognize the SIM card when I put it in. Obviously I understand buying a used phone occasionally there will be things wrong with the phone that may go unrealized. What made this experience so negative was how slow they were to help me. I brought the issue to there attention on a Thursday and didn't receive my refund for 2 and a half weeks later. This was due to slow responses from the company. Each time I would message them it would take roughly 2 days for me to get a response only getting saved when I got Swappa involved and it still took them time to get things processed for me to return the phone.

It was a positives sales experience but the phone needs to be returned.

It has a business management account attached to it and I can’t use it so I need to send it back

Drop shipped refurb- Customer service slow to do anything without swappa stepping in. Refurb phone rated higher than actual quality. Use caution with their sales.

Seller dont sell phones as dercribe bad for bussiness

The iPad does not want to connect to my Wi-Fi I can’t do nothing with it.

Hi, tha phone was in a very good condition, but not in a Mint condition. It had a minor 5mm scratch right in the middle of the screen. I find it hard to believe you guys didn't notice it.

Be aware when buying products from the seller that only has one photo. The product will say mint condition when in reality it's only in fair condition. The phone I recently purchased (S21+) had various screen scratches, numerous markings on the outer edges and the back plate was peeling away from the device itself. You could actually see the device was recently repaired and glued back together. I had to have support contacted in order for the seller to respond. I even purchased and unlocked phone and yet the phone came in as a Verizon phone. Make sure you take lots of photos in case you receive a defective product. I do not recommend purchasing from this seller at all.

I received my phone and while everything about the phone seems good. I was very disappointed to see that the maximum battery capacity is at 71% especially since this goes against Swappas policy of having that information listed in the sale if its below 80%. The seller did offer me a $14.91 refund for the inconvenience they’ve caused and while I appreciate the offer…. It’s honestly the least they can do for the trouble this has caused. I now own a phone that requires me to charge it repetitively. I wouldn’t recommend buying from this seller.

Update: the seller sent me a replacement phone. The replacement phone says it has 100% battery life but after charging the phone for 2 hours the battery percent remained in the 70s. Using the same phone earlier in the day at 68% the phone up and died. At 68%! I don’t know what is with the products provided by this seller but they are damaged someway or other. Extremely disappointed. Do not purchase from this seller.

Would not recognize the sim and esim did not work either.