The Cellular Resource
On Swappa since
Location:
Raleigh, NC
US
Enterprise
Appreciate it
Got the iPhone fast and safe! Everything was as described - zero issues. Sorry for the late feedback. Thanks again!
The iPhone 13 Pro Max they sold me has a faulty screen. The Cellular Resource replaced the back glass with a terribly thin low-quality replacement that shattered just a few weeks after I got it, while it was in the best phone case Smartish makes. Because there is damage to the back glass (which had little shards of glass fly off! That's how bad the back glass is) the Cellular Resource refuses to address the screen issues that the phone has had since day one and is now refusing to honor the warranty. I recommend you steer clear from this shop.
Phone was fine, used in a Verizon trade in.
Complete
.
None
Fast shipping, product was as described.
The phone arrived in good condition with very little scratches. It also has 100% battery health and works with my carrier. However, after some use, the phone started to produce a “glitched” screen. There were white lines horizontally on the screen. After shutting it down and turning it back on again, it happened again, twice. Other than this one problem, the phone is fine. I’d like to have a word with the seller about this situation, though.
Received package carefully wrapped
About
The Cellular Resource is your premier vendor for all electronic devices! We're excited to help you find what you need. All of our devices have been fully tested and passed our 30-point quality control inspection. All devices have a 30-day warranty and we generally ship within one business day. Please see our Shipping and Refund and Return policies for further details.
Shipping Policies
The Cellular Resource will ship your order within two business days (Friday orders are shipped by Monday at the latest). We do not ship orders on the weekends or holidays. Orders are shipped via USPS First Class unless expedited shipping is selected at check out. Currently we do not provide international shipping.
****IMPORTANT SHIPPING NOTICE - PLEASE READ BEFORE PURCHASING****
Please make sure your address is correct at checkout and on Paypal prior to completing your purchase! We can only ship to the address provided at checkout. If you need to have your address changed prior to checkout, then you will be subject to a 2.9% +0.35c cancellations fee. Once your order is cancelled, you may repurchase the item with your updated address information.
Shipping options:
-Regular shipping = USPS First Class Mail
-Expedited shipping = USPS Priority Express or FedEx Overnight
Return & Refund Policies
All Cellular Resource devices are covered under a 30-day functionality guarantee! We provide you free return shipping if you experience an issue covered by our warranty. After we receive and process your return and it meets our Return Requirements (below), we will refund your payment or send a replacement device within 2 business days.
Please contact us through your Swappa sales page for any questions about returns.
Note - any messages sent to us outside of Swappa will be redirected to your Swappa sales page.
Our warranty covers (no fees applied):
--Manufacturer defects
--Item received significantly not as described
Our warranty does not cover, and fees will be applied for:
--Damage of any type
--Buyer's remorse (changed mind)
Return Requirements (to be eligible for a refund):
--Returned device is in same condition as sold
--All iCloud/Google/Samsung or otherwise accounts are completely logged out and removed
--No password locks
--Device is in original box/with accessories (if included in original sale)
Fees for refunds and returns outside of warranty:
--2.9% +0.35c fee to cover PayPal's refund fee for each device that has not shipped
--2.9% +0.35c fee to cover PayPal's refund fee for ADDRESS CHANGE REQUESTS (due to PayPal's new fee policy) --> see our Shipping Policy for more details
--Out of policy returns (over 30-days) will be reviewed on a case-by-case basis and may be subject to a restocking fee up to the device's full value.
Thank you!!!
Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.
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