All items are shipped free of charge via UPS Ground, ensuring reliable and timely delivery to your doorstep. Orders located outside of the contiguous United States may be shipped via USPS Ground Advantage. Orders are processed and shipped within 1-2 business days after payment confirmation. Once your order is shipped, you'll receive a tracking number to monitor your package's progress. Signature confirmation may be required for high-value shipments to ensure the safe delivery of your purchase. Expedited shipping options are available upon request for an additional fee. We take great care in packaging each item securely to protect it during transit.

At Fort Mill Cellular, customer satisfaction is our priority. We offer a 7-day return policy on all purchases. If you’re not completely satisfied with your device, you may return it within 7 days of the delivery date for a full refund or exchange, provided it is in the same condition as when received. All returns must include the original accessories and packaging.

Please contact us before returning any item. Buyers are responsible for return shipping costs unless the item is defective or not as described. In such cases, we will cover shipping.

Refunds are processed within 3-5 business days after we receive and inspect the returned item. Devices that show signs of misuse, physical damage, or unauthorized repairs may be subject to a restocking fee or refusal of return. Our goal is to ensure a hassle-free return process and keep our customers satisfied.