iPhone 13 Pro that was described as "mint" and "all original parts" had malfunctioning screen from the moment it turned on. Screen flashing and vertical lines running down screen. I notified seller immediately. After I sent photos of the defective screen, I was told I could exchange for a different device. I told them no, I wanted a refund (per Swappa policies). When I mailed the device back and I noted it was delivered, I messaged the seller again for a refund. They said they would send another device to me. I again request a refund and had to involve Swappa staff/threaten to file a PayPal complaint. Only then did I get my refund. AVOID SELLER AT ALL COSTS.

Great and fast service, and phone came in condition described.

Issue with phone on arrival, but the seller was prompt with the label and refund, no hassle

Item arrived as described. Solid communication throughout the process. Would definitely purchase from this seller again.

I bought a 13 pro that was in pristine shape, only problem was Face ID did not work. Hard to test that without migrating your info first to the phone. I returned and received a full, prompt refund so customer service was great. I also ordered a replacement from the same seller which is working just fine.

Thanks

Great phone. Received in pristine condition. Working as described.

So far, so good. The phone arrived on time, and it was in good condition.

Battery was used, although listings says all original parts. Seller explained that the parts are original (even if not originally with the phone listed). They were nice enough to reimburse some money for the inconvenience. Appreciate the quick response and accommodation. Thank you.

Vert quick ship. Phone that was classified as good condition is in nearly mint condition. Very happy with seller.