Reviews

All (13637) Positive (12646) Neutral (593) Negative (398)

- 5 / 5 stars

The first phone that arrived was only 16GB rather than the advertised 32GB. Seller responded to my msg within a couple of hours and provided a postage paid return label. Replacement phone arrived and is just what I ordered and works great. Both phones were in really nice condition...I would have kept the first phone but I wanted the 32GB of storage.

tim p. - Dec 30, 2018 *

- 5 / 5 stars

I unfortunately had to cancel my order but the seller was very understanding and very quick in refunding me. Would definitely buy from them.

Samantha H. - Dec 30, 2018 *

- 5 / 5 stars

Phone was not mint but seller issued partial refund.

Brandie H. - Dec 30, 2018 *

- 5 / 5 stars

item in mint shape as described and in excellent shape thanks for the fast shipping and smooth transaction!!

chadwick108 - Dec 30, 2018 *

- 5 / 5 stars

Flawless and came on a Thursday when it was ordered in a Sunday with a holiday on a Monday!

Deanna K. - Dec 30, 2018 *

- 5 / 5 stars

Great seller ! i highly recomend buying from them . Very fast shipping:)

hadassa g. - Dec 30, 2018 *

- 5 / 5 stars

Thanks!

William S. - Dec 30, 2018 *

- 5 / 5 stars

Amazon? Epic FAIL! eBay? Seriously... you'll have better luck winning the lottery. FINALLY... Yes, FINALLY a business (Swappa AND We Buy Mobile) that you can trust to send you a used device AS DESCRIBED!!! Thanks so much. 5 Stars. Would Recommend. Would do business with again (and again)!!

Snickers Dad - Dec 30, 2018 *

- 5 / 5 stars

Seller kept in touch and shipping was fast.

Bone D. - Dec 30, 2018 *

- 5 / 5 stars

The phone arrived before the delivery date which was nice. However, I would advise adjusting the description of the phone to match its actual condition. It was advertised as mint with no scratches on the screen. The phone did have scratches on the screen, although they were light.
Other than this discrepancy, I am satisfied with the purchase.

Kay G. - Dec 30, 2018 *

About

We buy and sell used smartphones. Our goal is to provide our customers with quality second hand devices.

All devices are tested using industry leading software and results are stored in our database for record keeping along with Serial Number/IMEIs. Devices go through a 45 point inspection process to ensure all functions are performing as intended.

If there is an issue for any reason please contact us and we will do our best to resolve the problem. We offer a 30 day warranty on all of our items.

Shipping Policies

Orders will only ship to the address provided during checkout. Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Orders received Mon - Fri by 2pm EST will typically ship out the same day via USPS First Class Mail 3-5 days. All other orders will ship out the following business day.

Upgrade to USPS Priority 2-3 day for an additional $10. Guaranteed 2 Day Delivery (Business Days) via FedEx available for an additional $25. Send us a message in the sale comments page after purchase to request upgraded shipping option.

Return & Refund Policies

Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Any device received damaged must be reported within 3 days of receipt. Damage reported after this time will be assumed by the buyer and the device will no longer be eligible for return.

Returns for a refund are accepted within 14 days from the date of delivery and a 10% restocking fee or minimum $15 will be applied. 30% restocking fee applies to new items returned opened.

We offer a 30 day warranty on all of our items. We will repair/replace any defective device within 30 days from the date of delivery. Please contact us immediately if the device is found to be defective. Any unauthorized repairs done after the device is received without prior permission from the seller will void any warranty.

In the event we are unable to repair/replace the device, a refund will be issued.

The IMEI/serial number will be provided through Swappa messages before shipping. Returns will not be accepted if the IMEI does not match.

Any claims for non-receipt of item will result in the IMEI being reported as lost/stolen and blacklisted. We will also report any fraudulent activity to the proper authorities including our local and the offender's police department, PayPal, Swappa, United States Postal Service and the Internet Crime Complaint Center (IC3).

We reserve the right to charge up to a 50% restocking fee for devices not returned in their original condition.

Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.