I decided to return the phone without opening the package (I changed my mind) and the seller refunded me kindly when I returned it. Thanks!

The only bad buying experience I've ever had was from this seller. Phone was advertised as "mint" but arrived with dings, dents, and even a broken button. Seller did eventually provide a refund but was often slow to respond until I alerted Swappa staff. The whole process took a month and I'll never order from this buyer again.

Thank for such fast shipping.

everything looks great!

I received my order as indicated. Everything went accordingly. My new iPhone is in a very good state. It is good value for the money.

Subject: iPhone Not as Described – Requesting Return and Refund

Hi,

I purchased an iPhone 14 plus, but the device I received is not as described in the listing. There are noticeable dents on the phone, and the charging cable included is not an original Apple accessory.

These issues were not mentioned or shown in the listing, and the condition does not meet the expectations based on what was advertised.

I’ve attached images clearly showing the dents and the non-original charger.

Given the discrepancies, I would like to return the device and request a full refund. Please let me know the return process and next steps.

Thank you,
Phanindra kumar Valluri

Seller answered my pre-sale questions quickly. Phone arrived on-time and as-described.

Changed my mind, needed to return the phone. Pretty steep re-stocking fee.

Perfect transaction

Perfect transaction