Listing Verification

Swappa is the safest marketplace because we have strict requirements and thorough verification.

Device Verification

Swappa has strict listing requirements and real people approve listings before they go live.

IMEI Verification

Swappa uses global services that allows us to verify the status of mobile devices using IMEI numbers to check if it has been reported lost, stolen, or fraudulent.

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Verification Photos

A verification photo is a low-tech, but effective, anti-fraud measure used by Swappa. A verification photo contains the item being sold along with a unique code provided by Swappa.

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Diagnostic Verification

Select sellers utilize enterprise-level software solution to perform comprehensive diagnostics, data sanitization, and certification of used devices.

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Identity Verification

Select users are required to complete identify verification to prevent fraud.

Stripe Identity

Stripe Identity helps businesses verify your identity by validating your government ID document and using biometric information to verify that the ID document belongs to you.

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Verification Partners

Swappa verification partners help us keep the marketplace safe.

GSMA helps Swappa verify device identification and eligibility using a global registry.

Stripe lets Swappa sellers accept credit and debit cards for secure payments.

Phonecheck is an industry leader in pre-owned device certification used by many Swappa sellers.

Frequently Asked Questions

A “verification photo” is a low-tech (but effective) anti-fraud measure used by Swappa to keep our marketplace safe. Verification photos include the item being sold along with a unique code provided by Swappa. This provides proof that the seller actually has the item being sold.

Visit our What is a verification photo blog post for additional information, including some example images.

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Trusted sellers are individually vetted by Swappa's support team and deemed to be trustworthy and professional.

Swappa expects trusted sellers to:

  • Adhere closely to Swappa’s criteria and policies
  • Always communicate clearly with respect and courtesy to both users and staff
  • Respond promptly (generally within a few hours) to questions from buyers and staff
  • Maintain an extremely low percentage of problem sales
  • Create listings with detailed descriptions, accurate device conditions, and quality photos
  • Communicate proactively with Swappa staff (e.g. before going on vacation if you have active listings)

To show our appreciation, trusted sellers are permitted to use a single code …

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Real people review listings. Our moderation team runs through a number of crucial checks to make sure the tech listed is exactly what the seller says it is, including:

Swappa reviews listings before they are approved for sale, however, Enterprise Sellers are exempt from Swappa listing review. Enterprise Sellers are required to ensure the listed device meets our listing criteria requirements, but they do not have to upload standard verification photos. Enterprise Sellers have a level of established …

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An Enterprise Seller is a seller that has been handpicked and vetted by Swappa staff.

Enterprise Sellers are able to list products in volume rather than one at a time, and they are not required to upload standard verification photos. However, Enterprise Sellers are still required to abide by the same device criteria requirements and product condition requirements as all other Swappa sellers.

Additionally, public listing comments are disabled on Enterprise Seller listings. This is done primarily to prevent comments requesting price adjustments since Enterprise Sellers do not accept these kinds of offers.

Enterprise Seller listings show a blue …

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Did you get here because you clicked on the verification link in an email from Swappa moderators? If so, you’re not logged into the same Swappa account you used to create your listing. Log back into the account you created the listing from and reclick the link in our email to access the private additional verification upload form.

During Swappa’s listing review process, our moderation team sometimes requests “additional verification” in the form of an extra photo(s). This is an occasional step used to further verify certain details of a listing, including the product's IMEI/serial number, condition category, etc. Don’t …

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Stripe Identity Verification is a secure service from Stripe that helps Swappa confirm the identity of users, adding an extra layer of trust and security.

You can learn more about Stripe Identity here: https://stripe.com/identity

On Swappa, users who complete the Stripe Identity Verification will have a green check badge displayed on their profile.

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