
Wisephone ER
On Swappa since
Location:
Hampton, VA
US
Enterprise
Happy with the sale & service!
Phone arrived with scratches on the screen that were not identified in the sale listing. Seller offered to exchange with another phone, but not wanting to have to deal with more back and forth shipping, I chose instead to accept the seller's partial refund. While that refund resulted in a mostly a fair price for the condition of the phone, and the seller was responsive during the process, I left the experience rather disappointed due to the following two issues:
1) While the seller said that he was doubling the amount he was refunding me for my trouble, he actually wasn't. Comparing the prices of other phones he has listed and their scoring indicated that the amount of money he was offering to refund (which he would not go above) was in fact consistent with what he would normally charge for that score. There was no "doubling" for my trouble.
2) The seller was unable to transfer AppleCare to me, which I understand is not promised in the listing, but was disappointing nonetheless.
Quick delivery... but Seller did not insure when shipping and never honors their own warranty when the phone was found out to be financed.
Came in early , phone works as said
(no additional description provided)
(no additional description provided)
Excellent product! Thank you.
Device is as expected.
The phone arrived as described and shown and 2 days early, no complaints here.
(no additional description provided)
About
Established in 2014.
Wisephone ER has become a trusted name in the electronic industry. Initially operating online, we ventured into physical retail in 2020 with our Hampton, Virginia location, followed by another in Norfolk in 2021. Specializing in sales, repair, and trade-ins, we offer comprehensive solutions to meet all your electronic needs. With a focus on quality service, we've earned the trust of customers and continue to expand our footprint while staying true to our commitment to excellence.
Shipping Policies
We include free 2-day shipping for all small consumer electronics (phones, tablets, wearables, etc). Larger products are sent via ground shipping. We ship all orders the same day if placed before 2PM EST. Orders placed after the cut off time ship out the following business day.
Return & Refund Policies
We offer a 1 year limited warranty on all devices we sell. This warranty covers defects only and does not cover damage. We accept returns within 30 days of the date of purchase.
Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.
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