Wisephone ER

Wisephone ER

On Swappa since Feb. 17, 2014 (11 years, 3 months)

Location: Hampton, VA United States US

Enterprise


1463 Reviews • 5.0 Stars
Sold: 2872 Bought: 0 Active: 19

- 5 / 5 stars

The item was received quickly and in great condition. Transferring to Verizon was a breeze. Will definitely buy again from this seller.

- 5 / 5 stars

Device arrived very quickly and works as expected. Came in quality packaging as well.

- 5 / 5 stars

Item received and working as described, Shipping was extremely fast too!!

Satisfied customer!

- 5 / 5 stars

Phone works great! As described! A++!

- 5 / 5 stars

Thank you for the promptness! I was nervous about my last minute purchase, 2 weeks before moving abroad. Seller WisePhoneER confirmed and sent out the phone withing and I was able to track its arrival to myplace in such a timely manner.
The details of the phone condition were transparent and I've been extremely happy with the purchase as it was my first time using Swappa.com.

- 3 / 5 stars

If buying from this seller, be advised that he buys broken phones, fixes, and sells them on Swappa. Seller should list devices as "refurbished" per Swappa policy, if seller admittedly replaces phones, and refurbishes them, as name implies "Wisephone ER". Notified seller of low, unbright screen within 32 days of receiving, but he refused to work with me. These are his direct words from the sale page… “I clearly state in all my posts that these are resold phones, the screens can be replaced on any of the phones. I don't check to see if the screens have been replaced because by doing so that would void any apple warranty (if there was any) on the device. Its very likely the screen is a replacement. Sorry but your way past the 14 day return policy I offer” My advice is to ask if the phone has had a screen, battery, or any other replacement, as it is obvious he is not using genuine Apple parts.

- 4 / 5 stars

Phone initially had issues, but seller took care of them without any problems.

- 5 / 5 stars

I highly recommend Wisephone. Joel stood behind his 14 day warranty and fixed a problem with the front-facing camera on the iPhone 6 I purchased that wasn't initially detected before the sale. The problem was a starburst pattern under certain lighting conditions caused by a fleck of glass. He had me ship the phone back to him, made the repair and returned it to me within a few short days. I'm very satisfied with the outcome of this sale. This is the second time I have purchased a phone through Swappa from Wisephone and I expect it won't be my last. Thanks Joel!

- 5 / 5 stars

Great service and fast delivery after placing order. I would buy from this user again in the future!

- 5 / 5 stars

Excellent communication and fast shipment. Product as advertised.

About


Established in 2014.

Wisephone ER has become a trusted name in the electronic industry. Initially operating online, we ventured into physical retail in 2020 with our Hampton, Virginia location, followed by another in Norfolk in 2021. Specializing in sales, repair, and trade-ins, we offer comprehensive solutions to meet all your electronic needs. With a focus on quality service, we've earned the trust of customers and continue to expand our footprint while staying true to our commitment to excellence.

Shipping Policies


We include free 2-day shipping for all small consumer electronics (phones, tablets, wearables, etc). Larger products are sent via ground shipping. We ship all orders the same day if placed before 2PM EST. Orders placed after the cut off time ship out the following business day.

Return & Refund Policies


We offer a 1 year limited warranty on all devices we sell. This warranty covers defects only and does not cover damage. We accept returns within 30 days of the date of purchase.


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