The Cellular Resource
On Swappa since
Location:
Raleigh, NC
US
Enterprise
The seller was very prompt at responding to issues. There were a number of glitches along the way on both sides of the sale.
Fast shipping and good condition for price
Item arrived very fast. I’m so happy with it
Phone in good condition as described works well. Thanks for the phone!
Received it today. On exact delivery date. Got it charging it turned on
Seller was out of product listed but had the same product in a different color. Actual phone works fine and I am happy with it.
Seller did not inform me of the issue of not having it in stock until near the shipping deadline causing me to get my phone after I had expected it. I had purchased it on Wednesday afternoon using express shipping (a $30 upcharge) but did not receive until Saturday afternoon.
Overall I'm pretty disappointed with the service, I don't know how you make a listing for a product that you don't actually have in stock.
Note 9 was in great condition. It was listed as VZ but turned out to be ATT. TCR worked diligently to rectify the problem, and the phone is working great on VZ now. Thanks!
Perfect
Better condition than I expected! Thanks!
Excellent. Phone arrived as described.
About
The Cellular Resource is your premier vendor for all electronic devices! We're excited to help you find what you need. All of our devices have been fully tested and passed our 30-point quality control inspection. All devices have a 30-day warranty and we generally ship within one business day. Please see our Shipping and Refund and Return policies for further details.
Shipping Policies
The Cellular Resource will ship your order within two business days (Friday orders are shipped by Monday at the latest). We do not ship orders on the weekends or holidays. Orders are shipped via USPS First Class unless expedited shipping is selected at check out. Currently we do not provide international shipping.
****IMPORTANT SHIPPING NOTICE - PLEASE READ BEFORE PURCHASING****
Please make sure your address is correct at checkout and on Paypal prior to completing your purchase! We can only ship to the address provided at checkout. If you need to have your address changed prior to checkout, then you will be subject to a 2.9% +0.35c cancellations fee. Once your order is cancelled, you may repurchase the item with your updated address information.
Shipping options:
-Regular shipping = USPS First Class Mail
-Expedited shipping = USPS Priority Express or FedEx Overnight
Return & Refund Policies
All Cellular Resource devices are covered under a 30-day functionality guarantee! We provide you free return shipping if you experience an issue covered by our warranty. After we receive and process your return and it meets our Return Requirements (below), we will refund your payment or send a replacement device within 2 business days.
Please contact us through your Swappa sales page for any questions about returns.
Note - any messages sent to us outside of Swappa will be redirected to your Swappa sales page.
Our warranty covers (no fees applied):
--Manufacturer defects
--Item received significantly not as described
Our warranty does not cover, and fees will be applied for:
--Damage of any type
--Buyer's remorse (changed mind)
Return Requirements (to be eligible for a refund):
--Returned device is in same condition as sold
--All iCloud/Google/Samsung or otherwise accounts are completely logged out and removed
--No password locks
--Device is in original box/with accessories (if included in original sale)
Fees for refunds and returns outside of warranty:
--2.9% +0.35c fee to cover PayPal's refund fee for each device that has not shipped
--2.9% +0.35c fee to cover PayPal's refund fee for ADDRESS CHANGE REQUESTS (due to PayPal's new fee policy) --> see our Shipping Policy for more details
--Out of policy returns (over 30-days) will be reviewed on a case-by-case basis and may be subject to a restocking fee up to the device's full value.
Thank you!!!
Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.
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