The Cellular Resource
On Swappa since
Location:
Raleigh, NC
US
Enterprise
refunded me completely and easy to communicate with
Phone was damaged during shipment but they made it right.
Great!
All in order except the facial recognition isn't working. I don't know if the seller knew this but the facial recognition software doesn't work so therefore I cannot give a positive review. It keeps saying "Enrollment Not Completed; Certificate Expired." I've looked it up and it's a defect with the product that requires me to take it in to be fixed - and it can involve replacing the motherboard and the front camera. Therefore this is a defective product and a bad sale. Everything else is in order but it's kind of a big thing to be left out of a listing's description when it's condition is meant to be "good" and swappa isn't meant to sell broken products.
Shipping took longer than expected do to Covid 19 but phone came in the shape as described. Thank you
We bought this phone as unlocked and received a locked phone. Reached out to the seller and he was able to unlock it for us within 48 hours.
Smooth transaction, thank you
Item exactly as described. In excellent condition. Thank you!
Device arrived in excellent condition and exactly as described. Seller is kind and respectful!
Perfect experience. Received the phone much earlier than anticipated.
About
The Cellular Resource is your premier vendor for all electronic devices! We're excited to help you find what you need. All of our devices have been fully tested and passed our 30-point quality control inspection. All devices have a 30-day warranty and we generally ship within one business day. Please see our Shipping and Refund and Return policies for further details.
Shipping Policies
The Cellular Resource will ship your order within two business days (Friday orders are shipped by Monday at the latest). We do not ship orders on the weekends or holidays. Orders are shipped via USPS First Class unless expedited shipping is selected at check out. Currently we do not provide international shipping.
****IMPORTANT SHIPPING NOTICE - PLEASE READ BEFORE PURCHASING****
Please make sure your address is correct at checkout and on Paypal prior to completing your purchase! We can only ship to the address provided at checkout. If you need to have your address changed prior to checkout, then you will be subject to a 2.9% +0.35c cancellations fee. Once your order is cancelled, you may repurchase the item with your updated address information.
Shipping options:
-Regular shipping = USPS First Class Mail
-Expedited shipping = USPS Priority Express or FedEx Overnight
Return & Refund Policies
All Cellular Resource devices are covered under a 30-day functionality guarantee! We provide you free return shipping if you experience an issue covered by our warranty. After we receive and process your return and it meets our Return Requirements (below), we will refund your payment or send a replacement device within 2 business days.
Please contact us through your Swappa sales page for any questions about returns.
Note - any messages sent to us outside of Swappa will be redirected to your Swappa sales page.
Our warranty covers (no fees applied):
--Manufacturer defects
--Item received significantly not as described
Our warranty does not cover, and fees will be applied for:
--Damage of any type
--Buyer's remorse (changed mind)
Return Requirements (to be eligible for a refund):
--Returned device is in same condition as sold
--All iCloud/Google/Samsung or otherwise accounts are completely logged out and removed
--No password locks
--Device is in original box/with accessories (if included in original sale)
Fees for refunds and returns outside of warranty:
--2.9% +0.35c fee to cover PayPal's refund fee for each device that has not shipped
--2.9% +0.35c fee to cover PayPal's refund fee for ADDRESS CHANGE REQUESTS (due to PayPal's new fee policy) --> see our Shipping Policy for more details
--Out of policy returns (over 30-days) will be reviewed on a case-by-case basis and may be subject to a restocking fee up to the device's full value.
Thank you!!!
Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.
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