The Cellular Resource
On Swappa since
Location:
Raleigh, NC
US
Enterprise
I appreciate the prompt response and processing of my return. I do feel that being my problem was due to your negligence to make sure that the phone was ready for use , you could have taken the chance on the return. All is good now .
The seller is professional and customer friendly. My purchase went without issue and the phone was received in a timely manner and well packaged. I would recommend and I would buy from this seller again.
good device
UPDATED--I was very impressed with the customer service from Cellular Resource. The small cracks (noted below) spread until the whole back was spiderwebbed. The touch screen became a little glitchy. Of course it all
happened just outside the 1 month time. They replaced it with another iPhone 12 Max quickly and this one is great.
1/31/24--Small crack on the back of the phone that was not noted. I think the screen and battery must be replacements because I got a warning that the phone was "unable to determine if the iPhone display is a genuine Apple part." And the battery life drops very rapidly--a full charge will not last for 4 hours. On the other hand, the phone came quickly and replaced my broken one at a price I could afford.
Battery exploded and swelled after just 6 months.
My phone ended up having a malfunction but seller was quick to respond and refund the money. I would buy from this seller again!
A little hiccup in shipping.. but received today finally and phone is great.
very good, very quick. :)
Great!
This sale was easy and I received the phone quickly with the phone in mint condition as promised.
About
The Cellular Resource is your premier vendor for all electronic devices! We're excited to help you find what you need. All of our devices have been fully tested and passed our 30-point quality control inspection. All devices have a 30-day warranty and we generally ship within one business day. Please see our Shipping and Refund and Return policies for further details.
Shipping Policies
The Cellular Resource will ship your order within two business days (Friday orders are shipped by Monday at the latest). We do not ship orders on the weekends or holidays. Orders are shipped via USPS First Class unless expedited shipping is selected at check out. Currently we do not provide international shipping.
****IMPORTANT SHIPPING NOTICE - PLEASE READ BEFORE PURCHASING****
Please make sure your address is correct at checkout and on Paypal prior to completing your purchase! We can only ship to the address provided at checkout. If you need to have your address changed prior to checkout, then you will be subject to a 2.9% +0.35c cancellations fee. Once your order is cancelled, you may repurchase the item with your updated address information.
Shipping options:
-Regular shipping = USPS First Class Mail
-Expedited shipping = USPS Priority Express or FedEx Overnight
Return & Refund Policies
All Cellular Resource devices are covered under a 30-day functionality guarantee! We provide you free return shipping if you experience an issue covered by our warranty. After we receive and process your return and it meets our Return Requirements (below), we will refund your payment or send a replacement device within 2 business days.
Please contact us through your Swappa sales page for any questions about returns.
Note - any messages sent to us outside of Swappa will be redirected to your Swappa sales page.
Our warranty covers (no fees applied):
--Manufacturer defects
--Item received significantly not as described
Our warranty does not cover, and fees will be applied for:
--Damage of any type
--Buyer's remorse (changed mind)
Return Requirements (to be eligible for a refund):
--Returned device is in same condition as sold
--All iCloud/Google/Samsung or otherwise accounts are completely logged out and removed
--No password locks
--Device is in original box/with accessories (if included in original sale)
Fees for refunds and returns outside of warranty:
--2.9% +0.35c fee to cover PayPal's refund fee for each device that has not shipped
--2.9% +0.35c fee to cover PayPal's refund fee for ADDRESS CHANGE REQUESTS (due to PayPal's new fee policy) --> see our Shipping Policy for more details
--Out of policy returns (over 30-days) will be reviewed on a case-by-case basis and may be subject to a restocking fee up to the device's full value.
Thank you!!!
Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.
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