rhuurman

USPS GROUND ADVANTAGE (3-5 Business Days) Shipping is included for free with all orders. If you need quicker shipping, we offer the following shipping upgrades:

-UPS Next-Day Saver delivery for $37.50**
-UPS 2-Day delivery for $19.50**
-UPS 3-Day delivery for $14.50**
**Charges for Hawaii & Puerto Rico will cost more, quoted upon request.

If you want to upgrade to a faster shipping method, please leave us a message on the SWAPPA sale page after purchasing. Please review charges and PayPal the money to [email protected] Please reference speed requested and listing number. If you didn't use PayPal we will sent invoice that can be paid via card.

Our orders will be mailed Next business day via USPS first class (3-5 business days from date of shipment).
Orders placed after hours or the weekend will ship on Monday via USPS.

Important Note: We can only ship to the address used in PayPal during checkout.
If an address is change is necessary or you need to cancel the order we will refund your payment minus the PayPal fees. (if applicable)
We do accept freight forwarding orders.

- I offer a 30-Day functionality guarantee! - We provide you free return shipping if you experience an issue covered by our warranty. After we receive and process your return and it meets our Return Requirements (below), we will refund your payment or send a replacement device within 2 business days.

Our warranty covers (no fees applied):
--Manufacturer defects.
--Item received significantly not as described.

Our warranty does not cover, and fees will be applied for:
--Damage caused by buyer of any type.
--Buyer's remorse (changed mind)

Return Requirements (to be eligible for a refund):
--Returned device is in same condition as sold.
--All iCloud/Google/Samsung or otherwise accounts are completely logged out and removed.
--No password locks.
--Device is in original box/with accessories (if included in original sale)
--IMEI matches the Swappa listing.

PLEASE RESET THE DEVICE BEFORE RETURN. (Returns cannot be processed until reset is done)
(IPHONE/IPAD: Settings -- General -- Reset -- Reset All Content and Settings)
(SAMSUNG: Settings -- About - - Reset )

Returns will not be accepted if the IMEI does not match. Any claims for non-receipt of item will result in the IMEI being reported as lost/stolen and blacklisted with the carrier. We will also report any fraudulent activity to the proper authorities including our local or the offender's police department, PayPal, Swappa, United States Postal Service and the Internet Crime Complaint Center (IC3).

Returns are not accepted for NEW factory sealed devices unless the items are retuned in factory sealed, undamaged, original box with matching serial numbers. This is to protect both you (the buyer) and myself (the seller) from any potential fraud and/or scam.

You must contact me for approval and return details. Please contact me through your Swappa sales page for any questions about returns.
Note - any messages sent to us outside of Swappa will be redirected to your Swappa sales page.