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OCBuyBack

OCBuyBack

On Swappa since Oct. 4, 2017 (6 years, 7 months)

Location: Brea, California United States US

Trusted


1256 Reviews • 5.0 Stars
Sold: 4071 Bought: 0 Active: 42

- 1 / 5 stars

Bad customer service, defective phone.

- 1 / 5 stars

"BUYER'S BEWARE"!!! SELLER SOLD ME A DEFECTIVE PHONE,AND REFUSED TO SEND RETURN LABEL!!!TRIED TO IMPOSE RESTOCK FEE,ETC.OPENED BUYER'S PROTECTION CASE WITH PAYPAL!!!NEVER SHOPPING HERE AGAIN!!!"BUYER'S BEWARE"!!!

- 1 / 5 stars

I purchased an iPhone 7 Which came on time and looked as described. As soon as I plugged the phone in however, it immediately began to heat up. After a few minutes of use, Simply trying to set it up the devise casing was so hot I thought it might spontaneously combust so I immediately turned it off and contacted the seller. Unfortunately they are now telling me there is nothing wrong with the phone and if I want to return it it will be subject to a 20% restocking fee. At this point I feel absolutely frustrated and scammed. Buyer beware when dealing with this seller.

- 2 / 5 stars

Shipping took almost a week longer than estimated because seller covered the destination address which then got torn off.

- 2 / 5 stars

Edit [7-5-2018] - the battery on this phone is defective. Meaning I will be either purchasing a new phone or a new battery in the very near future. Not very nice to send someone a phone with a battery that won't hold a charge. I left the rating a two star because the phone is in decent condition.

[Original]
Phone arrived as advertised. Shipping was a nightmare because of requiring a signature at delivery; I wish I had known about that prior. I won't dock a star for that though.

About


OCBuyBack is a national cell phone buyback company and distributor of high end gently used electronics. We strive to provide our customers an easy way to buy and sell quality devices. We work hard on making sure all of our customers are satisfied with their purchase. Please contact us at [email protected] if you have any questions or concerns. Thank you for your business!

Shipping Policies


Enjoy FREE shipping on us! This device ships next business day via USPS First Class mail. All orders $500 and above ship with signature confirmation.

Note: Please make sure the address listed in your PayPal account is the correct address you would like the product shipped to, as Swappa requires us to ship to your PayPal confirmed address. This will ensure there are no delays during handling and shipping.

Return & Refund Policies


-Returns can be made within 30 days from delivery date on defective items
-Device must be in the same condition as it was received.
-A prepaid return shipping label will be provided on defective returns.
-We reserve the right to charge a 20% restocking fee for buyers remorse returns
-We reserve the right to charge a 20% restocking fee for abusing the return process; stating there is a problem that cannot be found by our technicians upon reviewing the returned product.
-The IMEI/serial numbers will be provided through Swappa messages before shipping. Returns will not be accepted if the IMEI does not match


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