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New England Coastal Traders

New England Coastal Traders

On Swappa since March 30, 2023 (1 year, 1 month)

Location: Wilmot, NH United States US


49 Reviews • 5.0 Stars
Sold: 161 Bought: 0 Active: 0

- 5 / 5 stars

Device in Great shape. Thank you!

- 5 / 5 stars

Condition as described, fast and secure shipping. Very satisfied.

- 5 / 5 stars

Very nice pictures are very accurate

- 5 / 5 stars

The phone was exactly as described! I bought it on Sunday, it shipped Monday and I had the phone by Wednesday. It came with tracking info and the phone was packaged well. The phone came in a small Manila envelope that was bubble wrapped; that envelope was put in a small box with padding and that box was placed in a plastic bubble wrapped fedex envelope. I’m glad it was packed like this since it rained a little bit the day of delivery (phone was perfectly fine thanks to the packaging). This was my first purchase on Swappa and I’m very happy. 10/10 recommend this seller. I was also pleasantly surprised that the phone came with a charger and the small tool that helps you insert the SIM card. I tested everything in the Swappa checklist and phone diagnostic that the seller included. Everything is fully functioning.

- 5 / 5 stars

Great. Thank you.

- 5 / 5 stars

My watch is working so well no issues I cannot emphasize how much I appreciate the prompt shipping.

- 5 / 5 stars

Phone looks to be in described condition, and shipping was fast. Though, thanks to FedEx, it was at first misdelivered to the wrong address so caused some panic and arrived a day later than expected. This was not the sellers fault, but the carriers.

- 5 / 5 stars

Phone works great as intended, but there were very small scuff/scratches on the lower part of the hinge. Not a deal breaker, but also not as advertised. Photos on the listing were curated well enough not to show that. Otherwise, the phone works great, so we're keeping it, but I expect more transparency for your customers in future listings.

- 5 / 5 stars

Received package in good condition and all portions are functional

- 5 / 5 stars

fine. as identified

About


New England Coastal Traders is a family-owned Cell Phone Refurbisher based in New England. Combining a fundamental understanding of evolving technologies and the latest in diagnostic software, we are able to provide customers with a safe and trustworthy source for high quality, pre-owned devices. We are proud to help eliminate e-waste and connect people with affordable and accurately graded cell phones. By offering extensive insight into the functionality of each device along with exceptional after-sale support, we are helping to build consumer confidence when purchasing pre-owned devices.

Shipping Policies


-We ship within 24 hours upon receiving the order (1 business day).
-Orders placed on the weekend will ship Monday, orders placed on Holidays will ship as soon as carriers resume operations
-Packages are shipped via FedEx 2Day and are usually delivered within 2Days after pickup
-Orders placed before 12pm Eastern Time typically ship out 'Same Day'
-Orders placed after 12PM Eastern Time will ship the following business day

***We do NOT ship internationally***

Return & Refund Policies


Devices can be returned at no cost within 30 Days no questions asked as long as:
-The device is in the same condition it was originally shipped in (charging cables are not required to be returned)
-The device has been factory reset and any/all user accounts have been disconnected (if the device has not been properly reset we will charge a restocking fee up to 50%)
-The device has not been opened or had parts removed/replaced
-We do NOT accept return from outside the USA. If the device has been forwarded or otherwise removed from the United States then it is the customers responsibility to provide their own shipping solution for the return.

***NOTE***
We log and track all IMEI's and Serial numbers. Mismatched SERIAL/IMEI info may result in denial of your return.


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