New England Coastal Traders

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New England Coastal Traders is a family-owned Cell Phone Refurbisher based in New England. Combining a fundamental understanding of evolving technologies and the latest in diagnostic software, we are able to provide customers with a safe and trustworthy source for high quality, pre-owned devices. We are proud to help eliminate e-waste and connect people with affordable and accurately graded cell phones. By offering extensive insight into the functionality of each device along with exceptional after-sale support, we are helping to build consumer confidence when purchasing pre-owned devices.

-We ship within 24 hours upon receiving the order (1 business day).
-Orders placed on the weekend will ship Monday, orders placed on Holidays will ship as soon as carriers resume operations
-Packages are shipped via FedEx 2Day and are usually delivered within 2Days after pickup
-Orders placed before 12pm Eastern Time typically ship out 'Same Day'
-Orders placed after 12PM Eastern Time will ship the following business day

***We do NOT ship internationally***

Devices can be returned at no cost within 30 Days no questions asked as long as:
-The device is in the same condition it was originally shipped in (charging cables are not required to be returned)
-The device has been factory reset and any/all user accounts have been disconnected (if the device has not been properly reset we will charge a restocking fee up to 50%)
-The device has not been opened or had parts removed/replaced
-We do NOT accept return from outside the USA. If the device has been forwarded or otherwise removed from the United States then it is the customers responsibility to provide their own shipping solution for the return.

***NOTE***
We log and track all IMEI's and Serial numbers. Mismatched SERIAL/IMEI info may result in denial of your return.