Phone arrived on time, but had a scratch on the screen that was not indicated in the listing.

I didn't get a working product, had to wait a couple weeks for the refund, and wasn't refunded the cost of shipping the non-working product back.

in the images you published 2 bands, and you only sent 1, you should not offer things that you will not send.

Got the smart and mods safe and fast but can't use the smartphone Motorola Z2 Force till now due to 2 reasons: 1) got no needle to open the slot for both SIM Card and SD card, did finally overcome this problem but 2) the smartphone is actually LOCKED by AT&T and I got the feedback from AT&T that they can't unlock this phone coz it is a highly likely 'a fraud' gadget ( I got no more comments from AT&T besides this).
The phone's description by SELLER was that this Z2 Force is GSM UNLOCKED!

Phone seems to be working fine. Disappointing experience with seller though.
Very poor communication, 3 days to respond to when it will ship request, had to involve Swappa team for any responses. 8 days and i finally got the phone. Charger was heavily used and not working. Also not a "turbo" charger as is standard with Moto Z. Advise anyone to check all details prior to buying.

Normally I try not to believe too much about the negative reviews, but with this seller they are spot on. When he says fast shipping he means he will wait a few days then ship it out once swappa tells the buyer to start a PayPal dispute to get their money back. The whole time not responding to any comments left on the sale page. After receiving the device which was in the proper cosmetic condition I noticed it overheating. Again in order to go through a return swappa had to get involved before he responded. After sending the phone back I received messages saying the phone was fine and that he wanted to then send it back to me. It took a fight in order to get a refund.
Moral of the story if you're looking for a fast easy transaction look elsewhere. This was anything but.

The seller in my opinion took too long to ship the item even though he was just inside the allowed margin.

Shipping time was ok, slower than usual (shipped from a place that does scan incoming packages so you don't get tracking until its basically to you)
Phone works just fine, but seller described screen as "Little to no scratches" and pictures we taken from angles that scratches never show anyways. So when I got it the screen was significantly more scratched than described. Particularly in one spot where the "scribble" scratch is enough to distort colors on a full white screen.
(Ended up putting screen protector on it and it helps, sorta)

Device was as listed, did not get the USB cable and charger that were listed, but not a big deal, the big deal was the lack of communication and very slow shipping even after seller said he would ship it that day it was still a couple days later. It was more frustrating because I specifically asked for it to be shipped as soon as possible.

It took the seller 7 days to ship. Phone was received as described.