Phone came later than was told. Phone also does not work at all. Had to seek out a charger. Plugged it in and nothing. Terrible...

Phone was shipped in a timely manner, and arrived in good condition, however when I tried to activate the phone, I learned that there was still a balance owed to the carrier by the phone's previous owner, which meant I could not activate and use this phone. I informed Jake about this problem, and he was not at all helpful, and pretty much said, 'It's not my problem'. I tried for over a week to reach an agreement with Jake, to no avail. Swappa team members were involved in trying to resolve this issue, but Jake did not allow a return/refund until I filed a dispute with PayPal. Once the phone was returned, Jake was reluctant to reimburse for the return shipping costs, and had to be prompted by Swappa staff to do so, and even then, only gave a partial refund.

I have made many Swappa purchases, and have always been very satisfied with each transaction. I will not be purchasing from Jake again, but will seek out sellers who make customer service a priority.

Although device was received in described condition, seller did not respond to any sale page comments. Would not recommend.

READ THE REVIEWS. The WORST SELLER I have ever come across on swappa. The phone was poorly repaired and had major defects which made the phone totally USELESS. The seller refused to refund or take any responsibility at all. He just wants to take your money and that's it!

Item was defective and unusable, no replacements/refunds were offered. This seller scammed me

I received all the items, but the charger was faulty and the surface had about a 2-hour battery life, which is not what I was expecting. I had to order a new charger myself because the seller takes too long to respond to messages and did not provide me with another charger.

It turns out that this device is DEP locked. Please do a better job of vetting your used devices.

Maybe move the damage description to the top of the listing. It's my fault that i didn't notice it but I didn't. The photos don't really show the burn in unless you already know it's there. Again, my fault, but my frustration could have been avoided by something that I would put at the top of the post. Just bad design.

Bought an S7 in "good condition," but no where did the seller said anything about keyboard screen burnt in... buyer beware, the seller doesn't ship in a box. I was lucky that my phone came in one piece.

Read the other negative feedback on this seller. Little to no communication when there is a problem. Phone was blacklisted by Verizon for lack of payment by previous owner. Contacted the seller repeatedly with no response. Finally, when Swappa got involved, seller offered a more damaged replacement. We rejected the replacement as unacceptable, requested a full refund and shipped the phone back to the seller vis USPS 2-Day Express. Seller only agreed to refund after we escalated with PayPal.