Mobile Masters

Mobile Masters

On Swappa since June 29, 2016 (9 years, 5 months)

Location: Bel Air, Maryland United States US

Trusted


963 Reviews • 5.0 Stars
Sold: 2533 Bought: 0 Active: 21

- 1 / 5 stars

MacBook Laptop had corrupt serial number, could not log in with Apple ID. Apple's senior level support recommended that the laptop be returned, after 2 hours on the phone.

Seller sent shipping label, received my return, took 10 days to start a refund process on Paypal, then canceled the refund 5 days later.

Seller shirked responsibility, claimed a refund was sent, even sent a screenshot of the refund with cancellation cropped out.

Swappa staff recommended I file a dispute with Paypal.

Paypal dispute was difficult due to canceled refund. Dispute was declined, so I had to chat with a paypal rep to get proper resolution. Took lots of time and effort.

Seller was polite up until it was time to send me a refund, then they became duplicitous, dishonest, and irresponsible.

Based on other reviews and the corrupt serial, I suspect they are peddling stolen goods.
Based on their behavior in this transaction, I guess they are intentionally trying to rip off buyers.

- 5 / 5 stars

Item delivered very quick and packaged securely. Thanks!

- 5 / 5 stars

Great Phone.

- 5 / 5 stars

Thanks for a quick and easy transaction

- 5 / 5 stars

In described condition. Arrived in great, protective packaging.

- 5 / 5 stars

Item looks great plus very fast shipping

- 5 / 5 stars

This was worth it great seller

- 5 / 5 stars

Got delayed but the product is as promised.

- 5 / 5 stars

Superfast Shipping!! Item was described accurately and appears to be working great!! Thank You!!

- 5 / 5 stars

computer came in exactly like said. very good condition and works great

About


We fix and sell consumer electronics

Shipping Policies


Will ship via USPS First Class by our next business day
Extra $15 for UPS 2nd Day Air available upon request
Extra $40 for UPS Next Day available upon request
UPS ships out same day if purchased before 12pm EST M-F
Signature is required for purchases over $500
Signature can be added for additional security for $5 upon request

Return & Refund Policies


We do not do partial refunds! No returns unless the device is not as described.
3.5% fee will be applied to any order cancellations regardless of the reason or buyer remorse returns to cover PayPal or Stripe fees. Any buyer remorse returns will also be charged a $10 fee if the order already shipped or received to help cover any shipping costs.


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