Mobile Masters

Mobile Masters

On Swappa since June 29, 2016 (9 years)

Location: Bel Air, Maryland United States US

Trusted


941 Reviews • 5.0 Stars
Sold: 2434 Bought: 0 Active: 26

- 3 / 5 stars

Phone works but i cannoy activate on my network because phone was reported lost orvstolen?

- 5 / 5 stars

Fast shipping. Nice iPhone. Very pleased with service!!

- 1 / 5 stars

Did not come with correct 85w charger instead came with 45watt charger. Did not come with password for computer.

- 5 / 5 stars

Looks great

- 5 / 5 stars

Thank you for all your help! Very fast shipping and responses in our unfortunate ability to get our 3rd party service non compatibility.

- 5 / 5 stars

Phone arrived 1 day earlier than expected which was nice. Absolutely no issues, everything seems OEM, parts wise. Battery seems to be replaced through apple recall, which is appreciated. 10/10 buying experience.

- 5 / 5 stars

I received the phone and have started using it. I like your quick delivery and that product is good so far. Thanks!

- 3 / 5 stars

*** DID NOT RECEIVE ITEM *** The phone I had purchased was sent to the wrong address but they did refund the money

- 1 / 5 stars

MacBook Laptop had corrupt serial number, could not log in with Apple ID. Apple's senior level support recommended that the laptop be returned, after 2 hours on the phone.

Seller sent shipping label, received my return, took 10 days to start a refund process on Paypal, then canceled the refund 5 days later.

Seller shirked responsibility, claimed a refund was sent, even sent a screenshot of the refund with cancellation cropped out.

Swappa staff recommended I file a dispute with Paypal.

Paypal dispute was difficult due to canceled refund. Dispute was declined, so I had to chat with a paypal rep to get proper resolution. Took lots of time and effort.

Seller was polite up until it was time to send me a refund, then they became duplicitous, dishonest, and irresponsible.

Based on other reviews and the corrupt serial, I suspect they are peddling stolen goods.
Based on their behavior in this transaction, I guess they are intentionally trying to rip off buyers.

- 5 / 5 stars

Item delivered very quick and packaged securely. Thanks!

About


We fix and sell consumer electronics

Shipping Policies


Will ship via USPS First Class by our next business day - Mon, Tues, Thurs, Sat
Extra $15 for UPS 2nd Day Air available upon request
Extra $35 for UPS Next Day available upon request
UPS ships out same day if purchased before 1pm EST M-F
Signature is required for purchases over $500
Signature can be added for additional security for $5 upon request

Return & Refund Policies


We do not do partial refunds! No returns unless the device is not as described.
3.5% fee will be applied to any order cancellations regardless of the reason or buyer remorse returns to cover PayPal or Stripe fees. Any buyer remorse returns will also be charged a $10 fee if the order already shipped or received to help cover any shipping costs.


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