Reviews

All (13637) Positive (12646) Neutral (593) Negative (398)

- 3 / 5 stars

I received the phone within 3 days of purchase, I powered it up and I started with the initial setup. I had to stop as I needed to go to the Verizon store to activate it. Before I left I checked on the phone again and it had shut off, rebooted, and got stuck in a boot loop. I went to the store anyway, they said "nothing can be done, return the phone." I had to go to work the next day, I planed on doing to return process that night. While there I researched this problem, and a bad battery kept coming up as a common cause of this. Fortunately I have an old Note 4, I put that battery in, charged it up, and turned the phone on, it worked, and still is. I waited to finalize this sale as I wanted to make sure the phone works in everyday use with my battery in it. Not happy that I was sold a phone that went into boot loop not 1 hour after having it, but I fixed the problem for my situation. I will not be purchasing from this seller again.

Matthew D. - Dec 30, 2018 *

- 5 / 5 stars

Prompt, fast delivery. Everything as advertised.

Jonathan T. - Dec 30, 2018 *

- 5 / 5 stars

Fast shipping. Item as described. Thank you.

Matthew W. - Dec 30, 2018 *

- 5 / 5 stars

Excellent Seller!

Dmitriy - Dec 30, 2018 *

- 5 / 5 stars

Phone worked as advertised. However has pretty severe screen light leakage on the top. Would not have advertised this as "mint"

Tracey B. - Dec 30, 2018 *

- 1 / 5 stars

This was a gift for my step-brother and the battery was completely messed up but he decided to keep it anyways. The one positive thing was the seller was more than willing to let me return the purchase and that I appreciate.

Beatriz F. - Dec 30, 2018 *

- 5 / 5 stars

Phone came when it was supposed to and works flawlessly. I would buy from this company again.

Daniel S. - Dec 30, 2018 *

- 5 / 5 stars

Phone arrived as described and quickly too. Great vender, would buy my next phone from you again.

Adam S. - Dec 30, 2018 *

- 5 / 5 stars

Ordered phone on Saturday evening, arrived Wednesday afternoon. Phone was listed as mint, but arrived with a minor problem. Contacted seller and was issued a partial refund within five minutes. Overall good experience.

Derek T. - Dec 30, 2018 *

- 5 / 5 stars

excellent!

chandan s. - Dec 30, 2018 *

About

We buy and sell used smartphones. Our goal is to provide our customers with quality second hand devices.

All devices are tested using industry leading software and results are stored in our database for record keeping along with Serial Number/IMEIs. Devices go through a 45 point inspection process to ensure all functions are performing as intended.

If there is an issue for any reason please contact us and we will do our best to resolve the problem. We offer a 30 day warranty on all of our items.

Shipping Policies

Orders will only ship to the address provided during checkout. Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Orders received Mon - Fri by 2pm EST will typically ship out the same day via USPS First Class Mail 3-5 days. All other orders will ship out the following business day.

Upgrade to USPS Priority 2-3 day for an additional $10. Guaranteed 2 Day Delivery (Business Days) via FedEx available for an additional $25. Send us a message in the sale comments page after purchase to request upgraded shipping option.

Return & Refund Policies

Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Any device received damaged must be reported within 3 days of receipt. Damage reported after this time will be assumed by the buyer and the device will no longer be eligible for return.

Returns for a refund are accepted within 14 days from the date of delivery and a 10% restocking fee or minimum $15 will be applied. 30% restocking fee applies to new items returned opened.

We offer a 30 day warranty on all of our items. We will repair/replace any defective device within 30 days from the date of delivery. Please contact us immediately if the device is found to be defective. Any unauthorized repairs done after the device is received without prior permission from the seller will void any warranty.

In the event we are unable to repair/replace the device, a refund will be issued.

The IMEI/serial number will be provided through Swappa messages before shipping. Returns will not be accepted if the IMEI does not match.

Any claims for non-receipt of item will result in the IMEI being reported as lost/stolen and blacklisted. We will also report any fraudulent activity to the proper authorities including our local and the offender's police department, PayPal, Swappa, United States Postal Service and the Internet Crime Complaint Center (IC3).

We reserve the right to charge up to a 50% restocking fee for devices not returned in their original condition.

Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.