Very disappointing first experience on Swappa. I used a trusted seller with a verified phone check, and the phone had severely impacted battery health. I asked them to refund me the cost of replacing the battery and they said it would cost them $30 so that’s the most they would do, or I could return it. Kind of lame, now I’m stuck covering the extra $70 to get the battery replaced. Avoid this seller, and maybe Swappa altogether since they didn’t care to step in and help no matter how many times I alerted them.

Phone got stuck in a reboot loop after just 2 days of use.

Phone was below 80% battery health. Avoid this seller

My iPhone 11 I bought gets stuck and u can't move it

Fast shipping. However when I received the iPhone and powered it up I was immediately met with a “Service Battery” warning. Battery Max Capacity is only at 77%. Purchased a phone listed as 9/10 condition. Expected a better battery life. Won’t purchase anymore from this seller.

Not like new. Has scratches on back and glass. Please don't say something is like new when it's clearly not.

I was a bit skeptical about buying an older phone and using Swappa for the first time. I selected a 'Good' condition iPhone 8 and I am pleasantly surprised. Just minor things:

The phone is great so far but time will tell. The battery is 100% capacity but I need to see how good this battery is. It doesn't seem better than the replacement I put in my iPhone 6 myself. They probably used the cheapest battery replacement they could find. Or it could be in my head.

EDIT: initially I thought there was a minor cluster of scratches and they thoughtfully added a screen protector. After taking it off because it is too thick there are a lot of scratches. The screen protector hid most of them somehow.

The home button feels like it is stiff and doesn't go down like it is supposed to. Idk if this is something Apple implemented in newer models or not. My iPhone 6 home button feels like a button.

it worked out ,but unfortunately the item was sold to me locked to AT&T and advertised as "UNLOCKED". hopefully it doesn't happen to anyone else as it was a huge hassle and I almost had to return the phone after fully activating this new phone with my icloud backup. luckily i was able to unlock it with ATT.

They will sell you a faulty device that will last just long enough to make it out of the warranty period so that they may take your money and get over on you. I’ve bought three devices off of Swappa now and this is the only one I’ve had issues with and the only Seller I’ve had sell me a faulty device under the guise of one that is in “pristine” condition.

DON'T BUY FROM THIS SELLER! (If you do - use PayPal!) Sent me an iPhone with a "Severely degraded" battery even though it was posted as 9/10 condition. When I alerted them to the issue (that they obviously knew about) I offered to return or they refund me the cost of a new battery - they allowed for a return. This isn't ideal because now my money is locked up with them. They said a refund would be issued 2 days after they received the device, it wasn't, I messaged them and they
didn't respond. I had to end up going through paypal and opening a claim because of weeks later still no response. Still no response nor apology to this day. Waste of my time.