Facebook Marketplace vs Swappa

Facebook Marketplace vs Swappa


There are lots of ways to sell your used tech online and Facebook Marketplace has steadily become more common in recent years. This mostly has to do with the social network it’s attached to, but that doesn’t mean it’s the most ideal way to sell your goods directly to others. That’s where Swappa comes in.

Swappa started in 2010 with a single goal in mind: give people a safer way to buy and sell their used tech online. Although a lot has changed since then (we now offer everything from MacBooks to cameras, video games, and home tech) our core philosophy has remained the same. Judging by our hundreds of 5-star reviews on TrustPilot, we’ve been doing a pretty great job of it too.

More recently we launched Swappa Local, a new way for our users to buy and sell with others in their local community. For anyone looking to see how Swappa — and the newly introduced Swappa Local — compares with the Facebook Marketplace, continue reading for the full list of details.

Marketplace moderation

Swappa

We like to call Swappa a “human-powered” marketplace. Why? Well, our staff manually verifies each listing before an item can even go live in our marketplace. This allows us to make sure everything is on the up-and-up, checking a phone’s IMEI to see if a phone’s been reported lost, stolen, or is still being financed though the carrier. The best part is you don’t even need a Facebook account to get started.

Facebook Marketplace

Facebook Marketplace on the other hand is more or less like an online yard sale. Open it up and you’ll come across everything from random items to spam listings. A complete lack of marketplace moderation can also result in people misidentifying their devices, making it difficult to tell if an item you’ve found is actually real or counterfeit.

Non-functional or broken devices

Swappa

One key difference between Swappa and yard sale sites like Facebook Marketplace is our rule against selling junk devices. We require all devices sold in our marketplace to be in full working condition. This is something we’re proud of and a nonnegotiable for any item sold in our marketplace.

Facebook Marketplace

Unfortunately, the same can’t be said for the Facebook Marketplace which for the most part, allows anyone to sell anything (providing it’s legal). This leaves the buyer to perform the necessary legwork and double check that a devices they’re buying is fully operational, not counterfeit, and hasn’t been reported lost or stolen.

Customer Support

Swappa

Part of the Swappa experience is being able to receive support — from an actual human being — when you need it. Our staff is available 24/7, 365 days a year to answer questions and handle any support claims you may have. Don’t believe us? Try dropping a line to our amazing support team and someone will get back to you promptly. Unlike other services, we measure our response times in minutes, not days.

Facebook Marketplace

The Facebook Marketplace, on the other hand, is a totally different story. Should you run into any issues or have a question, Facebook says on their website that the “Marketplace doesn’t have a direct contact or support line for administration queries.” Instead, Facebook asks you rate buyers/sellers and simply hope for the best. 

Online safety

Swappa

Swappa is very serious about online safety. It’s the reason we started our marketplace to begin with and something we’ve been doing since day one. To sell a used phone in our marketplace, sellers are required to provide a verification photo, showing the phone powered on. Our support team then manually performs an IMEI check to ensure the phone hasn’t been blacklisted or is still being financed.

For payments, Swappa uses PayPal for protection and our seller ratings to make it easy to see who you’re doing business with. For iPhones and MacBooks, we also offer Protection Plans for extra peace of mind in knowing your purchase is protected against defects or accidental damage.

When it comes to in-person meetups, Swappa Local provides sellers with a list of approved safe meeting locations. These can include everything from local police stations, to private businesses like Starbucks. Swappa has even partnered with CPR (Cell Phone Repair) stores across the US to also provide our users with a safe — and air conditioned — environment to meetup and exchange devices or cash.

Facebook Marketplace

On Facebook Marketplace, buyers message sellers and coordinate meetups in order to complete a sale. It goes without saying that online interactions are always a safer way to conduct business. Unfortunately, this is discouraged in the Facebook Marketplace in order to prevent fraud. When it comes to Facebook Marketplace, it’s buyer beware.

Serious buyers & sellers

Swappa

One of the best parts about selling your old tech on Swappa is the community themselves. Swappa users tend to be a little more tech savvy, upgrading old tech with newer devices as they become available. Our seller ratings also allow buyers to see the reputation of anyone they’re looking to make a deal with. On Swappa you’re much more likely to find serious buyers and seller than any other marketplace, a huge benefit for anyone who values their time.

Facebook Marketplace

On Facebook Marketplace, things are much different. While it’s possible to find buyers, many of them are causal users who may not always know the actual value of a product they come across. This can result in low-ball offers and failed meetups that ultimately end in frustration for sellers. Of course, this isn’t always the case but bad experiences and odd listings seem to be commonplace on FB Marketplace.

*****

It’s easy to see why Swappa — and Swappa Local — is hands down the best option for anyone looking to find the best deals, or make some extra cash selling their old devices. With our top-notch community of buyers/sellers, our focus on safety, device moderation, and online support, the Swappa marketplace is a no-brainer for anyone looking to buy or sell their used tech. Tap the button below to get started buying or selling on Swappa today.

SHOP USED TECH ON SWAPPA LOCAL

Updated on July 18, 2019 • On Local