How Communication Works on Swappa: Buyer & Seller Guide

Learn how communication works on Swappa, whether you're buying or selling a device.

Before a sale, buyers and sellers communicate through the public comments on the listing page. Once a sale is completed, communication moves to the private sale page, where the buyer, seller, and Swappa staff can communicate.

In this video, we'll cover:

- How to communicate with buyers and sellers on Swappa
- Where to ask questions before buying
- Swappa's comment rules
- How communication works after a sale
- How to contact Swappa Support
- What to do if you need help with a purchase or sale

Swappa staff are real people who respond to questions and support requests, typically within about 20 minutes. Swappa does not offer phone support.

Need help with buying or selling on Swappa? Visit: https://swappa.com/help

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