J T..

The seller did not properly test the OnePlus 12R I purchased. They continue to deny that the device has a damaged USB-C port, even though the issue is obvious. USB-C cables fail to click in securely and easily fall out. Even the cables that do latch (barely) will disconnect with only gentle movement, which is a clear sign of port wear or physical damage. The seller even acknowledged that one of their own cables would not latch, but dismissed it simply because a different cable happened to latch. The phone also fails to complete charging handshakes with certain fast-charging USB-C cables and will not charge at all, which is consistent with a damaged or unreliable port pin. I did not perform a full diagnostic, but the symptoms are clear. The seller also dismissed the fast charging issue. Based on this experience, I would not rely on this seller’s ability to accurately test or troubleshoot a device before selling it.