Privacy Policy

Last updated: December 2019

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • IP Address

We also collect information on use of the site such as pages visited and links clicked. We use this information to improve your experience on the site.

How We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We may use your email address to send you news and information about Swappa that might be of interest to you. We'll do our best to keep those emails brief and relevant; we promise not to abuse your inbox. You can opt-out of receiving future marketing communications from us at any time. You can unsubscribe by following the instructions contained in the messages you receive. You can also change your preferences for marketing in your user profile. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications necessary to the services we provide. We may also send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

Our Commitment to Law Enforcement

Swappa makes every effort to comply with law enforcement officials or other investigative agencies to prevent crime and/or the sale of stolen goods or products on the Site. Swappa reserves the right to inspect or disclose to any appropriate third party any information provided by you to Swappa to assist in the prevention, investigation, and prosecution of crime.

How to Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by emailing [email protected]. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please send us an e-mail at [email protected].

Users Covered by GDPR

Swappa services are intended specifically for our visitors or users in the US market, and we have eliminated all of our non-US markets. In line with the European Union’s General Data Protection Regulation (GDPR), we have made changes to support the regulation for visitors or users coming to Swappa from within the EU.

GDPR-covered users or visitors may receive support from Swappa for the following:

  • Requests for the right to be forgotten
  • Request to receive your personal data
  • Support for data portability (personal data)

EU visitors or users will be presented with an opportunity to consent to using Swappa and its services, provided that they have not intentionally or unintentionally masked their country location.

For GDPR-related requests and inquiries, please email [email protected].

Users Covered by CCPA

Swappa users residing in California may receive support for requests to exercise the following rights:

  • The right to request that Swappa disclose what personal information we collect, use, disclose, or sell
  • The right to request deletion of their personal information collected or maintained by Swappa
  • The right to opt-out of the sale of personal information (Swappa does not sell user information)
  • The right not to receive discriminatory treatment by Swappa for the exercise of the privacy rights conferred by the CCPA

For CCPA-related requests and inquiries, please visit CCPA request page. Provide details about the type of request being made, such as categories of personal information Swappa has collected about the account within the past 12 months, specific personal information Swappa has collected about the account within the past 12 months, or deletion of personal information.

Swappa staff must verify the identity of users making CCPA requests via email by collecting information such as first and last name, email address, dates of purchases or sales, date of account creation, or other relevant data points that can be matched with Swappa's records.

Consumers can designate an authorized agent to make CCPA requests for the consumer. Authorized agents acting on the behalf of users must provide to Swappa written permission from the consumer for the authorized agent to make such requests. The authorized agent may be required to verify its identity with Swappa.

Visit Swappa's CCPA information page to submit a CCPA request.