Phone was not mint condition and not properly reset

Please email in to [email protected] and give the link to your private sale page. You would have received an email from Swappa with the link in it. The private sale page will start with the letter "S"

Hey Latoya, I’m a seller here on Swappa and I understand your issue. If your phone was not factory reset before shipping it will be very difficult to transfer all your data. The easiest way will be to factory reset it yourself and then transfer like you would to a new phone. (there will be an option when going through setup)

If it’s locked to an Apple ID and you need the previous owners information, try contacting the seller who sold you the device.

Also, there is always an option to return the phone even though it may be inconvenient.

Hopefully this helps, and if you have anymore questions just contact me.

Hey John, I’m thinking about selling here on swappa?

Is it a good idea? Any advice?

I have a brand new iPhone used one week and it needs to be factory reset and the reason why is because they changed my number and I couldn't get back into my I cloud they did not link my iCloud with my new number