Your order will be shipped free USPS First Class mail the next business day. We do not ship on holidays or weekends. We do require signature confirmation on any purchase over $750.

IMPORTANT: PayPal policies require sellers to ship to the address provided to us by Swappa/PayPal. PLEASE make sure your address is correct before you order. If we have to cancel the order due to an invalid address, we may charge a 20% restocking fee.

WCell Hours of Operation:
Monday - Friday 8 am - 5 pm CST
Closed Holidays and Weekends

Thank you for choosing WCell! All devices undergo a 35-point functionality test and are inspected by trained technicians. Devices are tested for full functions, R2/Ready for reuse. If you receive a device that is not functional, cannot be activated, or is not as described in the listing, you may be eligible for a return and exchange or refund. You must contact us for approval and return details. We will provide a return shipping label.

Please verify with your carrier which model you need. A fully unlocked iPhone is CDMA + GSM unlocked which is generally compatible with most U.S. carriers especially Verizon and Sprint. A GSM unlocked iPhone is only compatible with carriers that use GSM technology such as AT&T and T-Mobile.

If there is an issue with the phone you receive, please reach out to us, and let us know. We usually respond by end of day the next business day. See business hours below. If you message Friday-Sunday, we will respond by end of day Monday. Our company is closed for holidays, so response times may be longer during those times.

We offer a 30-day return policy. Please inspect the device as soon as you receive it so that we may resolve any issues within the 30-day return window. A restocking fee may apply to returns or cancelations. If you cancel your order before it is shipped we will deduct a 5% cancelation fee from your refund. If you have changed your mind and wish to return the phone, this is considered buyer’s remorse and we will deduct a 20% restocking fee from your refund. This allows us to cover shipping costs and fees. You must contact us for approval and return details. We will provide a return shipping label.

Before you return a phone, you must log out of all accounts, iCloud and Apple ID, turn off find my iPhone, and remove all passwords, face id/touch id, and passcode. Then factory reset and power off the device. If we are unable to unlock the phone, we will not be able to process your return. Please return any accessories you received with the phone (if applicable).

Please securely package the phone to prevent damage during shipping. The returned phone must be the same one that was sent to you, and it must be returned in the same condition. If you were sent a mint condition phone, it must be returned in mint condition. If the device is returned damaged, we may deduct up to 50% from your refund, as the phone’s value will be degraded.

# Function/Feature Tested Function Category
1 Device powers on without a power source Primary
2 LCD (Display is not broken or bleeded) Primary
3 Full touchscreen functions Primary
4 Charge port functions Primary
5 Power button functions Primary
6 SIM card tray is present and is accecpted by the SIM card port Primary
7 Able to connect to tower (Able to place a test call) Primary
8 All microphones function Primary
9 Battery is able to hold a sufficient charge Primary
10 No FMIP, MDM, or other account lock activated Primary
11 All back cameras function Secondary
12 Loud Speaker fucntions Secondary
13 Both volume up & down buttons function Secondary
14 Home button functions Secondary
15 Liquid damage sensor has not been activated Secondary
16 A/B/C cosmetic check Secondary
17 Touch ID or face ID functions (if applicable) Secondary
18 All front cameras function Secondary
19 Earpiece speaker functions Secondary
20 WiFi & Bluetooth connect and function Secondary
21 All Menu Keys function (if applicable) Secondary
22 There are no IMEI Issues Secondary
23 The Ringer On/Off switch functions Secondary
24 Vibrator functions Secondary
25 Proximity sensor functions Secondary
26 Wireless charging functions Secondary
27 Near-field communication functions Secondary
28 3D Touch feature functions Secondary
29 Gyroscope & Accelerometer function Secondary
30 Audio Jack functions Secondary
31 These is not an activation lock Secondary
32 Device is not Blacklisted Secondary
33 Device is not Jailbroken Secondary
34 SIM Card is removed from device Quality Only
35 Device carrier is confirmed Quality Only

WCell Hours of Operation:
Monday - Friday 8 am - 5 pm CST
Closed Holidays and Weekends