ThePhoneStoreCo
On Swappa since
Location:
Farmers Branch
US
Trusted Enterprise
Purchased a phone that was advertised as a T-Mobile device. Had issues connecting to my carrier (T-Mobile) and when I called T-Mobile customer care, they informed me that the phone was actually a Sprint device and would not work properly on the T-Mobile network. To be fair, the phone was in mint condition as advertised, it was just too bad they advertised the carrier incorrectly.
At the time, there were no other T-Mobile S10 5G devices for sale on Swappa, so I would have to purchase a different model. When I asked for compensation for all my trouble (time wasted, no phone, dealing with shipping, non-refundable accessories purchased for a specific model), both the seller and Swappa said there was nothing they could do.
Quite disappointed with the poor customer service overall. To add insult to injury, the seller took their time confirming they had received my return and providing a refund date. I had to follow up several times. :(
This sale was a complete and utter failure because the phone had some Knox Cloud Service software on it that seems to be for a work-provided phone. I was unable to uninstall it or get past this software to be able to use the phone, and received no help from TPSC. I put on a screen protector and put it in a case to protect the phone when I went to get the sim card. I will use the case when I replace the phone, but TPSC said they would not reimburse me for the screen protector because it wasn't purchased through them. I hope they change their mind and credit me for that, as the phone now has a screen protector on it if they are able to remove that software and resell it. Not at all impressed with TPSC thus far. If they make things right, I'll say so in a subsequent posting. If they don't, find someone else to purchase your phone from.
Update: TPSC did nothing to help me and did not reimburse me for the screen protector. Buy from someone else.
Phone was described as mint. This is not the manner it was received. I trusted the rating on Swappa, this makes me leery of that. Phone was mostly fine, save the back glass was coming loose and I was simply cleaning it when I discovered it. With little effort I had a thumb nail under it. The seller did refund 20 dollars so I could get it properly fixed locally. The battery had been replaced with aftermarket and the wrong glue had been used. the seller said the Google Warranty remained, but it was clearly opened. They did help me by refunding some money, but I wouldn't trust their rating or grading of their sales.
The seller sent me a phone that is not even compatible.
Listing advertised AppleCare+ until 2022 but was removed after purchase.
Phone sold is faulty..
WASTED MY TIME AND ANNOYED ME
Phone literally stopped working in one day
The bootloader is unlocked and my phone has no privacy because of it. It may be getting returns of we can't figure out how to fix it
Seller refunded because he made a mistake on price
About
Founded in 2017, ThePhoneStoreCo has grown from humble beginnings in a small room to become a leading online e-commerce store in the technology industry. We are proud to offer a wide range of high-quality mobile phones, accessories, and related products to customers worldwide.
Our Journey:
ThePhoneStoreCo was born out of a passion for technology and a vision to provide customers with a seamless shopping experience for all their mobile phone needs. Starting small, we embarked on a journey fueled by dedication, innovation, and a commitment to customer satisfaction.
Unwavering Commitment to Quality:
At ThePhoneStoreCo, we prioritize quality above all else. We understand the significance of your mobile phone in your daily life, and we strive to offer products that meet the highest standards of performance, durability, and reliability. We carefully curate our inventory, partnering with reputable brands and suppliers to ensure that every product we offer is of exceptional quality.
Expanding Horizons:
Driven by our customers' trust and support, we have experienced remarkable growth. From our modest beginnings, we have expanded our operations to a state-of-the-art facility spanning 20,000 square feet. This expansion has allowed us to enhance our inventory, streamline our processes, and provide an even better shopping experience to our valued customers.
Customer-Centric Approach:
We place our customers at the heart of everything we do. Our team is dedicated to providing exceptional service, prompt assistance, and personalized attention to ensure that every customer has a positive experience with us. Whether you have a question about a product, need guidance on choosing the right phone, or require support after a purchase, our knowledgeable and friendly staff is always ready to assist you.
A Seamless Shopping Experience:
We strive to make your shopping experience with us as smooth and convenient as possible. Our user-friendly website offers a wide selection of products, detailed descriptions, and customer reviews to help you make informed decisions. We offer secure payment options and efficient order processing, ensuring that your purchases reach you promptly and in perfect condition.
Community and Sustainability:
We believe in giving back to the community and being environmentally responsible. ThePhoneStoreCo actively participates in initiatives that promote social causes and sustainable practices. We are committed to reducing our carbon footprint and continuously seek ways to minimize waste and implement eco-friendly packaging solutions.
Join Our Journey:
We invite you to be a part of our journey as we continue to grow and innovate in the ever-evolving world of technology. Explore our vast selection of mobile phones, accessories, and cutting-edge gadgets, and let us exceed your expectations with our exceptional products and services.
Thank you for choosing ThePhoneStoreCo as your trusted partner for all your mobile phone needs. We look forward to serving you and providing you with an exceptional shopping experience.
Shipping Policies
DOMESTIC SHIPPING POLICY
- All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via Swappa sales page.
SHIPPING RATES & DELIVERY ESTIMATES
- USPS First Class Mail (3-5 business days) Free
- FedEx 2Day® (2 business days) $10
- USPS Priority Mail Express (1-2 business days) $35
- Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO/Freight Forwarding addresses
- We ship to addresses within the U.S., U.S. Territories, APO/FPO/DPO, and Freight Forwarding addresses.
SHIPMENT CONFIRMATION
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
INTERNATIONAL SHIPPING POLICY
- We currently do not ship outside the United States
Return & Refund Policies
- We accept returns within the first 30 days of the purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be in the same condition that you received it. Your item must be sent back in the original packaging (If sold as NEW).
- No refunds or exchange on devices or products that have any iCloud, Samsung, Google account or any other accounts of that sort. Mobile phones and tablets MUST be restored to factory setting.
Note:
- A 15% restocking fee will be charged on non-defective items
- A 30% restocking fee will be charged on all items sold as 'New'
- A 3% fee will be charged for order cancellations
Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.
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