Sold an iPhone with a fake screen and the True Tone doesn't work.

Screen was damaged

*TPSC* sold me a Sprint locked Pixel 4 XL under the "unlocked" category...which I discovered a year after purchase. Was using it with a Sprint/T-Mobile based MVNO then needed to switch due to coverage issues. Found it wouldn't work with a Verizon based MVNO. I provided multiple pieces of evidence that showed the IMEI of the phone was locked. Sprint and Google Tech support also confirmed this as well. *TPSC* provided zero support and nothing but delayed responses. Kept insisting the phone was unlocked despite the provided evidence. I was able to research and have the phone unlocked on my own but had to pay and find a roundabout way to do so. *TPSC* could have done a lot better resolving this.

Unfortunately this phone had a scratch on the screen that was not described in the original listing. I've seen plenty of listings that describe scratches and where they are so I figured all sellers would disclose this. The buyer's checklist literally states to check the phone for scratches or cracks that were not stated in the listing and this is what I experienced.
I did get my money back but only after some back-and-forth with the seller who initially said the scratch was allowed in the condition it was in, then wanting to charge a restocking fee for returning the phone.
I have only worked in customer service my whole life and would have handled the whole situation much differently if I were the seller.

Phone randomly becomes unresponsive and doesn't do anything when I touch the screen

Phone was not appropriately sale able.

So this is an update on a Samsung galaxy note 10+ that I bought about 10 months ago. For 10 months everything has been great. However recently I got the Android 11 update and since then I've gotten a notification every 10 minutes coming from the phone (not any app) that says that this phone is still owned by Sprint (even though it is a T-mobile phone) and I need to close out the lease y either returning the phone or paying the remaining balance. I went to T-mobile and they did not find the IMEI in their system. So both mine and the t-mobile rep suspicion is that this was originally a sprint phone under a lease but then modified to show t-mobile. The update just exposed that modification. Not sure what kind of business this is but now I am out of a phone. PLEASE BEWARE!!!!!!!!!

Hello thephonestoreco, I bought a phone from you guys and when it came in I waited a couple of days because it was a surprise for my mom. When the day had arrived, I opened it in front of her with her being really excited only for me to find out the phone did not come correctly. It had looked like the phone was running some sort of Arabi cracked version of ios and the functionality of the phone button wasn't working either, let alone the screen was zoomed in to a portion of the home screen so I couldn't even see part of what my screen was opened to. I decided to put it back in its package and inform my mom that I have to sadly return it. I haven't had to return a device with Swappa yet so I was wondering how you could help me do that or take me to the right place to do that, I would really appreciate it. The Sale is SUDN26762

I’ve received the phone after 10 days. Presuming the current pandemic has something to do with the delayed shipping... however I ordered a device specific to AT&T and upon inserting my AT&T Sim it says SIM Not Supported by my carrier under the activation policy that is currently assigned. It continues by stating it is not a hardware issue with the iPhone it is not supported by carrier. I filtered my search specifically to AT&T compatible devices and eerily paid the $376 as a first time experience via the web, for a phone I’ve waited an extended period of time for with no other device to use during the wait and now that’s it’s arrived 4/2/2020 after ordering 3/25/2020, it’s not compatible. Truly a boomer. Physically, the exterior is in great condition and I found comfort in seeing that the device still has a remaining manufacture warranty. Doesn’t seem it’ll be beneficial in my case but that had been the plus that made the deciding factor to go with this seller amid the others.

Ordered a Mint condition iPhone XR. Received the phone and was able to immediately notice a couple scratches on the body as well as a chip that left a legitimate whole in the phones casing (probably not water resistant anymore). There was also a small chip in the glass. The phone pictured in the Swappa ad was not the phone I received either. Seller admitted that the phone didn't meet Mint condition standards and claims that they did not know of the defects before they shipped it out, but it's pretty hard to believe they didn't inspect the phone well enough themselves. They offered $25 off to compensate, I suggested $50 and the most they'd do was $35, but in hindsight i'm really glad they didn't take the $50 because that wouldn't even have been worth it, I just wanted to avoid the return process. I did at least get a full refund that was prompt and easy, but it was really annoying having my $500 held up during that time.