Phoenix Supply Chain Services

We strive to ensure that your order reaches you in a timely and secure manner. Please review our shipping policies below:

- Orders are shipped within 24 business hours.
- Orders placed before 2 PM CST will be shipped out the same day.
- Orders placed after 2 PM CST on Friday will be shipped on the next working day.
- Please note that accessories such as charging cables are not included with the product.
- Please ensure that your shipping address is correct at checkout. We are not responsible for delays or losses due to incorrect addresses.
- If a package is returned to us due to an incorrect address or multiple failed delivery attempts, we will contact you for reshipment. Additional shipping charges may apply.

Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund under the conditions outlined below:

Eligibility for Returns
Items must be returned within 7 days of delivery.
Products must be unused and in original packaging.

Return Process
Request a Return – Contact our customer support team at [email protected] with your order details and reason for return.

Receive Return Authorization – If your return is approved, you will receive return instructions and will have to ship the device at your own cost.

Ship the Item – Pack the item securely and return it within the specified period. Keep the tracking details for reference.

Refund Policy
Once your return is received and inspected, we will notify you of the refund status.

Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

Return Shipping Costs
If the return is due to our mistake (e.g., wrong item, defective product), we will cover the return shipping cost.

For other returns (e.g., change of mind), the buyer is responsible for return shipping.