Wireless Buyback LLC

**Shipping Policy**

**Processing Time:**
- Orders are typically processed within 1-2 business days after payment is received and cleared.
- Orders placed on weekends or holidays will be processed on the next business day.
- In some instances, processing times may vary depending on the specific product or transaction requirements.

**Shipping Method:**
- We offer **standard shipping** through trusted carriers such as USPS, UPS, and FedEx. Expedited shipping options are available at an additional cost upon request.
- Once the package is shipped, a **tracking number** will be provided via email, allowing you to monitor your shipment.

**Domestic Shipping (U.S.):**
- Shipping within the United States typically takes 2-5 business days, depending on the location and the shipping method chosen.
- For expedited shipping (1-3 business days), please contact us before placing your order to make necessary arrangements.

**International Shipping:**
- We currently do not offer international shipping. Our services are limited to U.S. customers only.

**Freight Forwarding and International Mail Forwarding:**

- Any items shipped to freight forwarding or international mail forwarding addresses will only be delivered to the address provided at checkout.
- Once the package is delivered to the confirmed freight forwarding or mail forwarding address, **wireless buyback LLC** is not responsible for any issues related to the forwarding company’s handling, delivery, or loss of the package.
- We are not liable for ensuring that the freight forwarding or international mail forwarding company successfully delivers the item to your final destination.
- All liability for the package ends once the package is delivered to the address provided at checkout, and we will not be held responsible for any damages, delays, or loss incurred after that point.

**Shipping Cost:**
- Shipping fees are included on all orders.

**Delivery Time:**
- Delivery times vary based on your location and the shipping method chosen. Standard deliveries take 2-5 business days, while expedited options may reduce that timeframe.

**Order Tracking:**
- All orders include a tracking number provided once your package has been shipped. You can track your package through the carrier’s website.

**Shipping Delays:**
- While we aim to ensure timely delivery, delays may occur due to circumstances beyond our control (e.g., weather, carrier delays, etc.). If you experience a significant delay, please contact us and we will assist in resolving the issue.

**Lost or Damaged Shipments:**
- We are not responsible for any lost or damaged packages once the carrier takes possession of your shipment. If you suspect your package is lost or was damaged during shipping, please file a claim with the carrier immediately and notify us for further assistance.

**Signature Confirmation:**
- For high-value items, we may require **signature confirmation** upon delivery for your protection. Please be available to sign for the package or make arrangements to pick it up at a designated location.

**Returns Due to Incorrect Address:**
- If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for any additional shipping costs to resend the package.

**Wireless buyback LLC Return and Refund Policy**

**Eligibility for Returns:**

No refunds will be issued for change of mind or buyer’s remorse. Refunds or returns are only accepted if the item is defective, not as described, or there is a listing error.

If the device is defective, not as described, or there is a listing error the device must be returned within **14 days** of receiving the product.
- To qualify for a return, the item must be in the same condition as when you received it, including all original packaging, accessories, and documentation.
- Any damage, missing parts, or signs of wear and tear may affect your eligibility for a full refund.
- **Please contact us** before initiating a return to obtain authorization and return instructions.

**Return Shipping:**
- The buyer is responsible for all return shipping costs, unless the item is defective or there was an error on our part.
- A return shipping label will be provided for defective items or shipping errors at no cost to the buyer.
- We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.

**Refund Process:**
- Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed within **5-7 business days** after receiving the returned item. Refunds will be issued to the original payment method used at checkout.
- **Please note:** Processing times may vary if additional restocking is required.

**Restocking Fees:**
- A **15% restocking fee** may apply for non-defective items that are returned opened or used.
- No restocking fees will be charged for returns due to defects or shipping errors.

**Non-Returnable Items:**
- Certain items are non-returnable, including:
- Items damaged or altered by the customer
- Items missing original packaging or accessories
- Items sold as "Final Sale" or "As-Is"

**Exchange Policy:**
- We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

**Refund Exceptions:**
- If the item is found to be damaged upon inspection or if it does not meet our return policy criteria, a partial refund may be issued or the refund may be denied.
- In cases where a refund is denied, the item will be shipped back to the buyer at their expense.

**Processing Times:**
- Please allow **5-7 business days** for processing your refund after receiving the returned item. Processing times may vary depending on the condition of the item and any restocking requirements.