US
I have owned a total of three phones from Cellpros because there have been issues with every phone so far and I decided to replace rather than a refund. I never ended up with a phone without issues from them. "Good" and "Mint" condition doesn't mean it'll work to Cellpros. I would not recommend.
The device was as described. But Battery Health reduced from 94% to 93% in just 3-4 chargings.
I had an excellent experience with this seller! I will 100% recommended it! My phone came just as the description. I’m very pleased with it! I had some shipment Difficulties but The seller was very helpful to find the package, always kept communication with me about the it.
Fast shipping. Product arrived as described and neatly bundled. Would definitely buy again.
Great seller, product just as described!
Great condition, better than excepted, and very appreciative of an honest seller.
Phone came before expected. Phone was in pristine condition and extremely happy with it.
Fast shipment, great quality. Thank you!
Shipped quickly and was patient with my questions. Thanks!
Great experience, shipped product quickly and was in great condition.
About
We purchase directly from major carriers, manufacturers, and big box retailers. We test, grade, and warehouse these devices in our facility in Texas.
Our grading and triage standards are the strictest in the industry, so there are no surprises when you buy from us.
Shipping Policies
Shipping Day are Monday to Friday, (Saturday by 10AM EST), excluding Sunday and Holiday declared by the carrier (USPS, UPS). Your order will be ship out within 1-2business days.
We do require signature confirmation on any purchase over $750.
We are not responsible for undeliverable address or any delays caused by the carrier.
We reserve the right to charge the shipping fee again for returned items due to wrong address.
Orders from the United States will all be shipped out via USPS. The shipment usually takes 3-7 business days(Saturday and Sunday excluded), if you need the item urgently, please contact us for detail before purchase.
We do NOT offer in store pick up and return service.
We ship to Alaska and Hawaii, but don't ship to APO, FPO Address, Guam, Northern Mariana Islands,United States Virgin Islands.
We don't offer international shipping service.
Return & Refund Policies
We offer a 30-day return policy. Please inspect the device as soon as you receive it so that we may resolve any issues within the 30-day return window. A restocking fee may apply to returns. If you have changed your mind and wish to return the phone or cancel your order, this is considered buyer’s remorse and we will deduct a 20% restocking fee from your refund. This allows us to cover shipping costs and fees. You must contact us for approval and return details. If you message Friday-Sunday, we will respond by end of day Monday. Our company is closed for holidays, so response times may be longer during those times.
Due to a recent PayPal policy change for order cancellation or changing address-- 5% will be deducted from the sale.
Our 30-Day warranty covers (no fees applied):
1. Manufacturer defects
(Buyer must provide a video to verify the issue if the phone is defective)
Our warranty does not cover, and fees will be applied for:
1. Damage of any type (Water and other physical damage to iPhone isn't covered by warranty, Any return or refund requests will be rejected )
2. Software error (20% restocking fee)
3. Buyer's remorse (changed mind) (20% restocking fee)
Return Requirements (to be eligible for a refund):
--Returned device is in same condition as sold
--All iCloud/Google/Samsung or otherwise accounts are completely logged out and removed
--No password locks
--Device is in original box/with accessories (if included in original sale)
Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.
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