Reviews

All (13637) Positive (12646) Neutral (593) Negative (398)

- 5 / 5 stars

positive

Shyam K. - Dec 30, 2018 *

- 5 / 5 stars

Great! Fast shipping, Phone looks great just like it should. Thanks

Jack B. - Dec 30, 2018 *

- 5 / 5 stars

Item arrived as stated. Would have preferred to be able to do a pickup since I'm in the same town.

Patricia - Dec 30, 2018 *

- 5 / 5 stars

excellent, Thanks!

Phillip P. - Dec 30, 2018 *

- 5 / 5 stars

Phone came as described. Thank you.

Jondale S. - Dec 30, 2018 *

- 5 / 5 stars

Sale went well and phone worked as it should

Clarence I. - Dec 30, 2018 *

- 1 / 5 stars

I was able to buy my phone with ease from the site but the phone i was sold was total garbage. Calls would not come in and reception was horrible or non existent. WIFI sucked so hard I could get information faster on horseback. I wrote a review giving them 5 stars because it was a name brand phone for my wife and she was happy but when she got it, It was a total nightmare. Which makes buying from Swappa the worst experience ever.

Robert S. - Dec 30, 2018 *

- 5 / 5 stars

Fast Delivery. Item just as described. Would definitely recommend this seller.

Tracy M. - Dec 30, 2018 *

- 3 / 5 stars

It's a great phone but not the right one I needed, would like to return it.

Mary R. - Dec 30, 2018 *

- 5 / 5 stars

Good fast shipping. Would buy again!

Oak C. - Dec 30, 2018 *

About

We buy and sell used smartphones. Our goal is to provide our customers with quality second hand devices.

All devices are tested using industry leading software and results are stored in our database for record keeping along with Serial Number/IMEIs. Devices go through a 45 point inspection process to ensure all functions are performing as intended.

If there is an issue for any reason please contact us and we will do our best to resolve the problem. We offer a 30 day warranty on all of our items.

Shipping Policies

Orders will only ship to the address provided during checkout. Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Orders received Mon - Fri by 2pm EST will typically ship out the same day via USPS First Class Mail 3-5 days. All other orders will ship out the following business day.

Upgrade to USPS Priority 2-3 day for an additional $10. Guaranteed 2 Day Delivery (Business Days) via FedEx available for an additional $25. Send us a message in the sale comments page after purchase to request upgraded shipping option.

Return & Refund Policies

Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Any device received damaged must be reported within 3 days of receipt. Damage reported after this time will be assumed by the buyer and the device will no longer be eligible for return.

Returns for a refund are accepted within 14 days from the date of delivery and a 10% restocking fee or minimum $15 will be applied. 30% restocking fee applies to new items returned opened.

We offer a 30 day warranty on all of our items. We will repair/replace any defective device within 30 days from the date of delivery. Please contact us immediately if the device is found to be defective. Any unauthorized repairs done after the device is received without prior permission from the seller will void any warranty.

In the event we are unable to repair/replace the device, a refund will be issued.

The IMEI/serial number will be provided through Swappa messages before shipping. Returns will not be accepted if the IMEI does not match.

Any claims for non-receipt of item will result in the IMEI being reported as lost/stolen and blacklisted. We will also report any fraudulent activity to the proper authorities including our local and the offender's police department, PayPal, Swappa, United States Postal Service and the Internet Crime Complaint Center (IC3).

We reserve the right to charge up to a 50% restocking fee for devices not returned in their original condition.

Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.