Reviews

All (13636) Positive (12645) Neutral (593) Negative (398)

- 5 / 5 stars

Phone was received quickly and in impressively great physical condition.
Upon further inspection, it became apparent that the handset speaker was blown- call quality was unsuitably tinny and quiet.
Seller was quick to provide a return label, and ultimately offered me a refund after not being able to repair the device.
5 stars for honest feedback, constant communication, and flexible service. Definitely earned my trust.
If I need another device, I'll be looking for their name amongst the ranks.

Thomas D. - Dec 30, 2018 *

- 5 / 5 stars

The phone was in the condition described.

Nathan C. - Dec 30, 2018 *

- 5 / 5 stars

Pleased with this iPhone 6s. It is in very nice condition and was quickly delivered.

J B. - Dec 30, 2018 *

- 5 / 5 stars

Phones arrived promptly and as described. Great condition.

Kevin H. - Dec 30, 2018 *

- 5 / 5 stars

The phone arrived quickly as expected. No visible damage besides some scuffs around the camera and one or two marks on a corner. Functions perfectly and was as expected. Thank you!

Laura W. - Dec 30, 2018 *

- 5 / 5 stars

great shipping speed. works as expected now.

Kristin W. - Dec 30, 2018 *

- 5 / 5 stars

Second purchase with this seller and it went as great as the first!

Alex Z. - Dec 30, 2018 *

- 5 / 5 stars

thank you for fast shipping

Rajeevkumar Telu - Dec 30, 2018 *

- 3 / 5 stars

The charger did not work

Jennifer C. - Dec 30, 2018 *

- 3 / 5 stars

Seller was very good at responding to messages,however the phone did have some hardware issues, so be sure to thoroughly inspect the phones when receiving them.

Akilah G. - Dec 30, 2018 *

About

We buy and sell used smartphones. Our goal is to provide our customers with quality second hand devices.

All devices are tested using industry leading software and results are stored in our database for record keeping along with Serial Number/IMEIs. Devices go through a 45 point inspection process to ensure all functions are performing as intended.

If there is an issue for any reason please contact us and we will do our best to resolve the problem. We offer a 30 day warranty on all of our items.

Shipping Policies

Orders will only ship to the address provided during checkout. Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Orders received Mon - Fri by 2pm EST will typically ship out the same day via USPS First Class Mail 3-5 days. All other orders will ship out the following business day.

Upgrade to USPS Priority 2-3 day for an additional $10. Guaranteed 2 Day Delivery (Business Days) via FedEx available for an additional $25. Send us a message in the sale comments page after purchase to request upgraded shipping option.

Return & Refund Policies

Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Any device received damaged must be reported within 3 days of receipt. Damage reported after this time will be assumed by the buyer and the device will no longer be eligible for return.

Returns for a refund are accepted within 14 days from the date of delivery and a 10% restocking fee or minimum $15 will be applied. 30% restocking fee applies to new items returned opened.

We offer a 30 day warranty on all of our items. We will repair/replace any defective device within 30 days from the date of delivery. Please contact us immediately if the device is found to be defective. Any unauthorized repairs done after the device is received without prior permission from the seller will void any warranty.

In the event we are unable to repair/replace the device, a refund will be issued.

The IMEI/serial number will be provided through Swappa messages before shipping. Returns will not be accepted if the IMEI does not match.

Any claims for non-receipt of item will result in the IMEI being reported as lost/stolen and blacklisted. We will also report any fraudulent activity to the proper authorities including our local and the offender's police department, PayPal, Swappa, United States Postal Service and the Internet Crime Complaint Center (IC3).

We reserve the right to charge up to a 50% restocking fee for devices not returned in their original condition.

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