Reviews

All (13636) Positive (12645) Neutral (593) Negative (398)

- 5 / 5 stars

Item arrived as explained and in great condition. Highly recommend.

Luis H. - Dec 30, 2018 *

- 5 / 5 stars

Great experience. The device was delivered in timely manner and condition as advertised (actually better). Will refer friends to shop Swappa.com without hesitation!

Bradley I. - Dec 30, 2018 *

- 5 / 5 stars

Phone arrived promptly in condition as described

Jason M. - Dec 30, 2018 *

- 5 / 5 stars

Late review, but I bought a "mint condition" iPhone 6s and it has worked fantastic. Truly was mint condition, I am very happy with my purchase. Thanks!

Eric Y. - Dec 30, 2018 *

- 5 / 5 stars

Great deal as advertised!

Mister G - Dec 30, 2018 *

- 5 / 5 stars

Very fast response. Thanks again

Barry M. - Dec 30, 2018 *

- 5 / 5 stars

Great!

Joseph C. - Dec 30, 2018 *

- 5 / 5 stars

Very fast shipping, device was perfect

Brent D. - Dec 30, 2018 *

- 5 / 5 stars

There was an issue with the first phone received but the seller quickly remedied the situation.

Johanny - Dec 30, 2018 *

- 1 / 5 stars

I purchased one phone, waited and when received it was bad. It would get stuck on searching for carrier. They sent me a replacement phone after i advised them of the issue. The replacement phone's flash does not work. goes on and off right away. this is ridiculous I dont have time for this crap. IF THE PHONE SAYS MINT IT SHOULD BE MINT CONDITION!!!! LOOKS LIKE THE PHONES ARE NOT EVEN TESTED!!!!!!!!!!! I AM NOT RETURNING THIS PIECE OF CRAP CAUSE I BADLY NEED THIS PHONE FOR WORK IF NOT I WOULD SEND THIS SHIT BACK TO YOU!!!!

Jorge V. - Dec 30, 2018 *

About

We buy and sell used smartphones. Our goal is to provide our customers with quality second hand devices.

All devices are tested using industry leading software and results are stored in our database for record keeping along with Serial Number/IMEIs. Devices go through a 45 point inspection process to ensure all functions are performing as intended.

If there is an issue for any reason please contact us and we will do our best to resolve the problem. We offer a 30 day warranty on all of our items.

Shipping Policies

Orders will only ship to the address provided during checkout. Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Orders received Mon - Fri by 2pm EST will typically ship out the same day via USPS First Class Mail 3-5 days. All other orders will ship out the following business day.

Upgrade to USPS Priority 2-3 day for an additional $10. Guaranteed 2 Day Delivery (Business Days) via FedEx available for an additional $25. Send us a message in the sale comments page after purchase to request upgraded shipping option.

Return & Refund Policies

Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Any device received damaged must be reported within 3 days of receipt. Damage reported after this time will be assumed by the buyer and the device will no longer be eligible for return.

Returns for a refund are accepted within 14 days from the date of delivery and a 10% restocking fee or minimum $15 will be applied. 30% restocking fee applies to new items returned opened.

We offer a 30 day warranty on all of our items. We will repair/replace any defective device within 30 days from the date of delivery. Please contact us immediately if the device is found to be defective. Any unauthorized repairs done after the device is received without prior permission from the seller will void any warranty.

In the event we are unable to repair/replace the device, a refund will be issued.

The IMEI/serial number will be provided through Swappa messages before shipping. Returns will not be accepted if the IMEI does not match.

Any claims for non-receipt of item will result in the IMEI being reported as lost/stolen and blacklisted. We will also report any fraudulent activity to the proper authorities including our local and the offender's police department, PayPal, Swappa, United States Postal Service and the Internet Crime Complaint Center (IC3).

We reserve the right to charge up to a 50% restocking fee for devices not returned in their original condition.

Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.