Novetta Wireless

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Novetta Wireless is a growing company that specializes in providing end-to-end solutions for mobile device users. They are committed to delivering an optimized mobile experience while ensuring minimal downtime and maximum productivity for end buyers of mobile devices. With a wide range of high-quality services, Novetta Wireless caters to various needs of mobile device users, including repair and refurbishment, logistics and supply chain management, device management, software updates and testing, certification and testing, and customer support. For end buyers of mobile devices, Novetta Wireless offers a selection of high-quality refurbished mobile devices, which have been thoroughly tested and restored to meet factory specifications. Their inventory includes a variety of popular brands and models, catering to different preferences and budgets. As a responsible company, Novetta Wireless is dedicated to ensuring that their refurbished devices are compliant with R2 V3 certification standards, which focus on responsible management of used electronics. In addition to offering refurbished mobile devices, Novetta Wireless provides excellent customer support, ensuring that end buyers receive the assistance they need in terms of technical support, troubleshooting, and help desk services. Their knowledgeable and experienced support staff are available to answer any questions and address concerns that customers may have. By choosing Novetta Wireless, end buyers can benefit from reliable and high-quality mobile devices, exceptional customer service, and the assurance that their devices are compliant with industry standards and environmentally responsible practices.

We ship within 24 hours upon receiving the order (1 business day).
This excludes holidays or weekends because carriers do not pick up parcels on weekends or holidays.
Delivery time is 3-5 business days.
Overnight Orders Placed past 12 PM will be shipped next business days.
~~~ Warehouse operation is Monday to Friday, we do not ship orders on weekends.
~~~ Express orders will be delivered on Tuesday (Or Wednesday if Monday is a holiday)

PLEASE RESET THE DEVICE BEFORE RETURN. OTHERWISE WE PROCESS A 50% RESTOCKING FEE.
We will VERIFY the SERIAL / IMEI # of the device with order record.

(IPHONE/IPAD: Settings -- General -- Reset -- Reset All Content and Settings)
(SAMSUNG: Settings -- About - - Reset )

We accept return of items within 30 days of delivery. Buyer will pay for return shipping.
Unwanted / Order by mistake will access a 15% restocking fee + initial shipping cost.
ORDER OVER 30 DAYS RETURN with NO ISSUE Found will incur up to 50% restocking fee.

Item must be returned in original condition along with all accessories.
Mismatch SERIAL NUMBER/IMEI info may result in denial of your return.

Any hardware issue or damages (physical or liquid) should be reported within 7 DAYS of receipt.
Issue that's being reported after this may affect the eligibility for return.
In additional, higher restocking fee will be applied if the issue is caused by buyer's mishandling. (Up to 50% restocking fee based on condition of returned item)

Lastly, it's recommended to pack the item securely and ship with signature and/or insurance.

Thank you for your cooperation.
Novetta Wireless
Customer Service