BuyBack Engineer LLC

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BuyBack Engineer was started with the idea that there’s plenty of quantity of pre-owned devices to go around but not enough quality. Too many sellers try as hard as they can to wash their hands as soon as they’ve mailed out an order. We do it differently. We think it makes a difference when a seller or company follows up with a customer to check in on how they’re enjoying the device. We’ve found that customers sometimes have questions they otherwise wouldn’t have reached out to ask had we not checked in. In fact, doing this has even cost us a few returns that maybe a customer wouldn’t have bothered to initiate. Why do we do this? Well, we know there’s a lot of junk out there that gets sold to consumers and it doesn’t sit right with us. Pre-owned iPhones can be a pretty hefty investment and you want to be sure you’re getting a good quality device. This is why we back everything we sell with a full 6 month warranty and a lifetime LCD guarantee (yes, we really mean lifetime). What else makes us different? Hassle free returns. You bought something and realized you didn’t want it or need it. We’ve all been there. We allow returns for any reason up to 15 days from the day the device was delivered, not just the day you purchased it and we even cover the cost to ship it back. All we ask is the device be in the same condition and that we keep a small 3% restocking fee, which is the lowest in the business. Thanks for checking us out! We’re happy to answer any questions in the comments of our listings.

All devices are shipped same day for orders placed by 3:00pm EST Monday-Friday and by 11:00am Saturday.

Orders after these time will be sent the next business day

Any returns or exchanges are subject to a thorough inspection and must be returned in the same condition as received. All orders are paired to the IMEI of the device being sent.

30 Day Return Policy: A device may be returned for any reason within 30 days of delivery for a 10% restocking charge. All refunds will be processed within 48 hours of receiving the device.

Defective Returns: Any device that is claimed to have a functionality issue will be returned for a full refund without a restocking charge. If upon our testing it is determined there is no issue with the device, we will provide you with our test results and a restocking charge will apply.

As a business our hours are Monday-Friday 9:00am EST to 5:00pm EST. Any inquiries outside of these hours will be responded to during this time frame and within 24 business hours.