SmartPhone Medic, LLC

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SmartPhone Medic engages in repairing and reselling gently used consumer electronic devices.

USPS Priority Mail (2-3 Day Delivery) is included for free with all orders. Orders Shipped within 1-2 business days from your order date.

Monday ships by Wednesday
Tuesday ships by Thursday
Wednesday ships by Friday
Thursday ships by Monday
Friday ships by Tuesday

We do not ship on weekends

Shipped with tracking and insurance

*WE DO NOT SHIP INTERNATIONAL OR TO APO/FPO ADDRESSES. IF AN ORDER IS PLACED TO THIS ADDRESS, WE WILL CANCEL WITH A 5% FEE*

**** A 5% fee will be applied for incorrect address orders, please make sure the address is correct on PayPal before placing your order. We cannot make changes to the address after you place your order. We only ship to the address on your PayPal if you are using PayPal to checkout. If you are using an option different than PayPal, then this does not apply to you. ****

All of our devices are covered under a 30-day functionality guarantee! We provide you free return shipping if you experience any issue covered by our warranty. After we receive and process your return and it meets our Return Requirements (see below), we will refund your payment or send a replacement device within 2 business days.

Please contact us through your Swappa sales page for any questions about returns.
Note - any messages sent to us outside of Swappa will be redirected to your Swappa sales page.

Our warranty covers (no fees applied):
--Manufacturer defects
--Item received significantly not as described

Our warranty does not cover, and fees will be applied for:
--Damage of any type
--Buyer's remorse (changed mind)

Return Requirements (to be eligible for a refund):
--Returned device is in same condition as sold
--Device must be factory reset
--All iCloud/Google/Samsung and other accounts are completely logged out and removed
--No password locks
--Device is in original box/with accessories (if included in original sale)

Fees for refunds and returns outside of warranty:
--5% fee to cover PayPal's refund fee for each device that has not shipped
--5% fee to cover PayPal's refund fee for ADDRESS CHANGE REQUESTS (due to PayPal's new fee policy) --> see our Shipping Policy for more details